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Dealt with efficiently, professionally and politely by Robert Flanagan of the service department and he kept me appraised of progress on the repairs and to date they have appeared to have rectified the fault
Friendly, experienced in what they are selling.
Seamless service and a very friendly experience
The service and warranty repair work was done quickly and a new courtesy car was given
Exellent , no issues at all
Vehicle was repaired 1st time
The dealership is fine The service advisor I dealt with is excellent
Excellent dealership. Always good, prompt service, a comfortable waiting area and friendly members of staff.
I have no complaints at all
Everything completed as promised
From the service adviser to completion everything was fine
Very efficient and informative, felt like personal service
Still don't think you need to be escorted to the service desks
All the staff I dealt with were professional and customer focused. A special mention to Neil Parker in the Service department who went out of his way to be helpful and provided a first class service.
From start to finish was fully looked after
Every detail is thought about and as a customer I felt "special"
Very easy and straightforward, initially booking in, waiting facilities and job completion.
The staff were efficient and friendly. I would have given full marks but the service countdown on the car's computer was not reset, otherwise very good
I was kept informed of progress regarding the work being undertaken on my vehicle. The courtesy car provided was also of a high standard.
Quick Taken home and picked u by taxi. Video health check. Everything explained in detail and a personal contact
Easy to book and check my car in. Waited for car in nice comfortable area
Staff great ... And approachable with questions and ready with information.
Having spent a whole day occupying my time to find out there was a an alert in yellow on the screen (not previously showing)when switching off the engine on arriving home was to say the least inconvenient. I had to call BMW assistance.
You did the job required
Friendly staff and an easy process
Staff were very informative about my car and knew promptly when it was ready
Job done quickly and efficiently with hire car sorted for duration. Kept updated Expensive though
Helpful, responsive to my needs, and fair in dealing with discovered puncture repair
Generally very helpful and friendly staff. Communication could have been better with myself and Enterprise cars. I felt at times that it was I managing the situation rather than BMW Assist.
Bowker are brilliant at Customer Service. Neil is very helpful and has looked after me in a very professional manner.
Could'nt get a better service
Very happy with the service. The service manager could not have been more helpful to me and was able to fit me in, and lend me a car for the day. This was the first time I had used this dealer, and I will definitely use them again.
Minor improvements to service received would have elicited a 5 star score, estimate for time of service was not completely accurate, complimentary wash was somewhat superficial, interior untouched unlike previous experience.
Poor customer service
I was dealt with in a professional and courteous manner
Too many calls to get the car booked in.
See previous answer. I couldn't get Williams in Bolton(much more convenient and from where I bought the car), to budge on waiting. Generally I'm disappointed with the inflexibility of Williams.
I am very satisfied with the service experience.
Booked in for the m5 running in service. Talked me though the work required. Provided a good courtesy car which I always enjoy. All work done to plan to the price agreed. Excellent
Pleasant staff. Helpful.
Again all they were concerned about was getting paid
Easy to do business with. Friendly and professional service. Always explain any work needing immediate or future attention.
Excellent service from Rob Flanaghan in the service department. Very helpful.
New sales staff very customer focused
I would rate that at higher than 80%. As nothing is perfect I cannot award 100% but would not quibble at 90% or so.
Sales process was smooth and efficient. After sales was disappointing
Kept updated of the cars progress. No worries.
No issues excellent service from Jordon and all involved.
Confidence inspiring approach to the issues presented to them.
Bowker BMW are always keen to resolve issues and are always courteous and professional
Everything carried out satisfactorily.
Polite courteous knowledgeable and treat you like a human being
Whole experience was, and always has been, first class, service staff have been exceptional in dealing with me, going the extra mile and keeping me informed. As I always wait on site the items provide in the waiting area are first class.
Lack of updates on when my car was ready I had to constantly contact them
As above May also add.. so helpful with my cars problem, and kept me posted about everything
Jodie was great - helpful and friendly - without too much sales-pitch
Great services for a mobility car
Very helpful and friendly
Nice dealership, nice people
My salesman Robert Dixon is the best. The lady who sold me insurance also a credit.