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Extremely satisfied with the level of service but slightly annoyed at being charged over £50 for certain items NOT covered on The Service Plan. Quiet concerned as to what hidden extras may crop up in the future
Easy and straightforward - as it should be
Thorough on time, professional approach- like the video also.
Service done within 1.5 hours while I waited in nice area with coffee and papers
Have service them there for years. They are very good at what they do. Very well trained staff too.
I was called at 14.44 to say the car was ready for collection.I drove from Preston and finally arrived at 15.35.Was told the car was still being vacuumed. It wasn't ready until 16.20.That really irked me.
I put this down to Lex who I dealt with. He was very professional and helpful. Guide me through the paperwork on completion and made the whole process easy
The personal car video information and telephone calls made the whole experience a pleasure and never a chore
Again, couldn't do enough to help.
STill making squicking noise.
The person who has delt with my warranty issues was Very professional in addressing and resolving the problem.
I could get an appointment at short notice (ish) The problem was diagnosed quickly and repaired with available parts the same day. This is not eh case with some other manufacturers.
Absolutely the best customer service I've experienced.
Fit me in at short noticeFriendly and helpful team
Very easy and helpful staff
Video gives full review of my car
Everything went smoothly, apart from on my side !
Service team are brilliant!
The service went very smoothly but do remain perplexed as to why it is now on screen saying another service is due in 6000 miles or 10 months
Service staff knowledge outstanding, no problems with booking, courtesy car ,collection of car and all work carried out by professional staff. Booking staff delightful to deal with in all areas
The staff were very helpful and completed the service in good time and returned the car clean and tidy.
Because when I asked about a software upgrade, my service person who was brilliant - couldn't give me an answer.I'd bought my car in February and the salesman Matt Bury said it needed to come in for an software update - but then nothing was schedule
Every part of the repair was completed sucssefuly
Went smoothly and conducted professionally
Disappointed to find my car had not been cleaned inside and out when I collected even after being asked st check in if i would like this doing.
Everything handled very well.
The service team are so friendly and helpful.
Great service from start to finish. Picked up my car from home, kept in touch throughout the day via email and sent email and video of the service on my car with clear explanation of what's been done. Brought my car home! Brilliant!
From dropping the car off and collecting it again the staff were very helpful and friendly. The car was returned to me very clean inside and out.
Excellent staff. Very professional and friendly , couldn't do enough for you which is brilliant. The only gripe really was the cost of the service itself, for a first service ( when really nothing needs doing ) £340 is too much.
Everything was explained in great detail.
As it was a recall everything was done satisfactorily.
From ringing to explain my problems and combining a service into the visit I have nothing but praise for my service advisor Kelby Jackson. For me she went above and beyond in her attitude and can do attitude. Even getting me an emergency loan vehicle
Again a no hassle service
Very satisfied especially with the follow up video emailed to me from the engineer who worked on my car.
Accommodated at short notice and also provided a courtesy car that wasn't actually available, all because I incorrectly provided the wrong tyre size which then proved to be out of stock. Very impressed
Excellent customer service
Always receive first class service from the garage with friendly service department staff. Enjoy the facilities in the customer waiting area with fresh drinks and customer wifi
Left messages on voice mail for updates on service and no-one rang me back
kept me informed and did what was asked of them.
Staff are helpful and treat you like a human being.
Sorted problem quickly - got part and fitted it within 4 days.One observation - The LED light was an expensive repair for a blown bulb - several hundred pounds against a couple, which as it ha to be ordered took longer as well on this occasion
Car comes back clean and tidy all work complete
Never have any problems when visiting this Dealership
Everything was how I needed it.
Due to the car needing two new back tyres, to avoid me waiting too long i was supplied a courtesy car to use for the night
Friendly efficient concise
same as above comments
As above. Great service from both the engineer who I took for a drive to show the fault to the service advisor team. Big improvement has been made as I have been less than happy previously
Vehicle collection process was slow as the desk was understaffed whilst salesman stood around. Once an advisor saw me the service was very good. Valet of the car was poor. The car problem has hopefully now been solved but has taken 3 visits.
Good comms and friendly staff
See above - I shan't use Bowkers (or any other BMW main dealers) again once the vehicle is out of warranty, too expensive and too keen to find faults! The cost of BMW parts is excessive and the recommended labour costs are simply extortionate.
My car always receives a thorough examination whilst at Bowker letting me know of any work that may need doing in the future and the staff are always friendly and welcoming.
Everything happened as it should and in a timely manner, there was a comfortable area to wait in
Friendly and efficient staff
Car was dropped by BMW Emergency, I understand they're busy, but I need replacement car for repair time, they inform me TOO LATE about car progress and wanted to return a hired car ASAP. They said, I could on my own extend hire car. Double Diagnosis.
Very disappointed by Bowker as they charged me for a tyre which never got fitted, I only came to realise this when the car notified me of tyre pressure loss. On checking my tyre I found the exact same problem which was reported the week before.
Received a videos which explained what they had done and what needed doing.The only downside was the free wash and vac, don't like that they use a auto car wash. I always thought that the car was hand washed.
As above - professional, friendly and personal pressure free service.
It is always a pleasure to visit the show room. To be able to view the cars on display without someone standing over you. To see the well displayed vehicles, so that one can walk round to make your careful choice.
Salesman very patient and knowledgeable . Made to feel extremely welcome
As above, an easy decision when dealing with an experienced operator who focused on your needs. The hand over was equally smooth, with the finance details dispensed quickly and efficiently, followed by an introduction to the vehicle.
Fantastic service and friendly
Very straightforward and professional
This is the second BMW I have purchased from James at Bowker Blackburn and I am very pleased with the way in which he deals with our requirements. The whole process is managed with professionalism.
The complex technologies in the car, such as wi-fi hotspot and service provider were a little overwhelming to Sam the genius. We got the service up and I then just needed to make a commitment to the provider but it isn't simple to configure.
salesman mr ducket was obliging and very good to deal with.
As above. I'm happy to forward my letter
As previous comments
mostly ok. i was told i would have a choice of reg plates but the rep forgot. also i had to go back twice for the satnav to be activated.
I was kept updated on the delivery date and when I had a short gap between my previous car and new one the dealer provided a courtesy car. Over and above my expectations.