Loading...

ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Receptionist/Showroom Hosts (Two Part-time Vacancies Available)

Read

Receptionist/Showroom Host

Read

Sales Administrator

Read

Service Advisor

Read

Tyre Technician

Read

Motorcycle Technician (Full-time)

Read

Blackburn BMW and MINI Centre Service Manager is The Best in the Country

Read

BMW i3 Service Inclusive

Read

BMW Approved Used Cars

Read

Blackburn Motability Event - 6 December 2016.

Read

Blackburn Car Dealership Ultimatum Inspires Accrington Football Challenge Match Charity Fundraiser

Read

BMW & MINI Motability Awareness Day

Read

Blackburn College Students Win Car They Brought Back to Life

Read

BMW Connected – now a one stop shop for personal digital mobility

Read

WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR AUGUST BANK HOLIDAY.

Read

The new BMW 740e and 740Le xDrive.

Read

BMW/MINI Technician

Read

National Lifetime Achievement Award for Bowker BMW Service Engineer

Read

BOWKER BMW & MINI. BIG MOBILITY DAY.

Read

THE NEW BMW M3 30 JAHRE LIMITED EDITION

Read

New BMW Individual Exterior Paint Programme for the i8

Read

Bowker Blackburn - 10th Anniversary Event

Read

Taking Hired or Leased Vehicles Abroad

Read

The BMW Individual 7 Series THE NEXT 100 YEARS

Read

BMW/MINI Technician

Read

Two million vehicles sold: The BMW 5 Series is the world’s most successful business car.

Read

BMW – Honoured Marque at the 2016 Goodwood Festival of Speed

Read

Blackburn Car Dealerships Appoint First Directors of Fun to Target Cash Donation for Parkinson's UK

Read

THE NEXT 100 YEARS

Read

Blackburn BMW i Test Drive Event

Read

The Bowker BMW Become Electric Breakfast

Read

The new BMW M760Li xDrive V12

Read

The new limited edition BMW i8 Protonic Red Edition

Read

Lancashire BMW and MINI Centre Celebrates New UK Sales and Service Excellence High

Read

THE RON HILL ACCRINGTON 10KM, WHEELCHAIR RACE AND 1 MILE FUN RUN

Read

Preston2Munich

Read

Preston2Munich Challenge

Read

International Engine of the Year 2015

Read

The new BMW M2

Read

SMALL FLEET? BIG NEEDS?

Read

BMW Concept M4 GTS.

Read

BMW 3.0 CSL Hommage R: The perfect fusion of driver and machine

Read

LIFE BEGINS AT 40.

Read

BMW SWEET CHARIOT STUDIO INVITES RUGBY FANS TO SHOW THEIR SUPPORT FOR ENGLAND

Read

Stewart Registers 30 Years Service with Blackburn BMW Centre With an Eye on the Future

Read

FUNCTIONALITY NEVER LOOKED SO GOOD.

Read

Blackburn College hosted Motor Show at new £5.5million RATH centre

Read

Bowker BMW signs collaboration deal with Blackburn College

Read

BMW 2 Series Gran Tourer Launch - 6 June

Read

BMW i Event on 28 May 2015.

Read

RIBBLE VALLEY RIDE CYCLE SPORTIVE – SUNDAY 14 JUNE 2015.

Read

The Hive Blackburn and Darwen Business Awards - Sponsor Announcement

Read

Oakhill targets more community involvement and regional glory in 2015 after Bowker donation

Read

Keeping your BMW Environmentally Friendly - The AdBlue® solution.

Read

See BMW’s Most Expensive Paint in the Flesh!

Read

Top Tips for Winter Driving.

Read

Bowker Motor Group Confirms Further Preston Expansion.

Read

Power play: The new BMW X5 M and new BMW X6 M.

Read

Bowker Accident Management

Read

THE NEW BMW 2 SERIES CONVERTIBLE.

Read

Where Next?

Read

BMW XDRIVE.

Read

Blackburn Car Retailer Scoops National Award

Read

ROAD TAX CHANGES 01/04/2017

Read

The BMW i3 94Ah wins 2017 World Urban Car Award.

Read

Royal Treat for Blackburn Car Executive Celebrating National Motability Commendation

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Bowker

Chief Executive

Chris Eccles

Managing Director

Darren Thomason

Finance Director

Stewart Rose

Service Manager

Richard Mander

Used Car Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Totally satisfied

Service

Great service. Always helpfull. Andrew Skinner and the rest of the Bowker Blackburn staff have been Excellent.

Service

Hassle free, friendly, efficient.

Service

Because in my experience, Bowker Blackburn have always provided the best customer service I have ever received. Constantly going above and beyond and with a smile too ??

Service

Everyone very helpful, especially Danny. We were fitted in quickly and transport was arranged to get us home.

Service

Service was very good. The issue got sorted. Waiting area was very comfortable

Service

very efficient

Service

Was very satisfied for 3 days till oil warning coming up on the M6 saying I needed to stop and put 1 litre of oil in. Looked under the car and noticed oil drops from the back of the engine on the under tray. Put litre of oil in and limped home.

Service

if you say you compare prices then do that, don't leave it to customers to contest.

Service

All went smoothly

Service

All the information I was given was incorrect,I dealt with 6 different people,nobody call you back

Service

issues getting car booked in . arguing that a service/work not due when it clearly was

Service

Bowker allow me to have my car serviced at a time to suit me. They quote for all work beforehand so costs are clear. Also, loved the video summary that they sent me on completion.

Service

Managed to fit me in without prior notice and inspected problem and actioned to resolve same

Service

repairs extremely expensive

Service

Very good service

Service

fantastic personal service

Service

First class service all round from Bowker Blackburn.

Service

I was asked to bring the car back in on saterday to rectify the issue with the service history not being recorded on i drive. I felt i was fobbed off as they did not know what to do.continued in next box.

Service

Superb customer service from the moment of arrival. Regular updates on the progress of repair and very efficient return of my car.

Service

Air conditioning system must have failed during warranty period, although this did not become apparent until first activated, 3 weeks after warranty expired. Although covered by extended warranty, I had to pay £250 excess.

Service

reception awaiting my arrivalno waitingprovided with complimentary drink/newspaperfully informed re progressservice completed in time specified

Service

Only informed of 1 recall job, which would take 2 hours. Actually 2 jobs, which took all day.

Service

The way your staff treat its customers An EXELLENT first impression

Service

Courtesy car supplied no waiting time kept informed throughout the day

Service

Good communication

Service

All work was completed efficiently and to a high standard.

Service

I requested investigation into some scratches on the bodywork The service admin person took some photos to pass on to the bodywork specialists . It has been 10 days with no response. I will arrange to take my vehicle to an independent bodywork specia

Service

no issues to report

Service

The reason I'm dissatisfied is that I was told that my car would be in your garage for 3 weeks I was given a hire car which was absolutely spot on. My problem is that I filled the hire care up with a full tank of fuel, and only had the car for 4 days

Service

Job well done and on time

Service

Good service although didn't have a tyre so I had to come back the next day which meant more time off work

Service

Because I was!!!

Service

The service was fine, however my car was left with dirty marks on the bonnet and the roof - as the car is black it was very visible and I had to take it to be rewashed the day after.

Service

Convenient appointment and friendly staff

Service

Very afficiant

Service

from making the appointment to collecting the car after the work was carried out was performed in a totally professional manner

Service

Friendly, efficient service.

Service

Very friendly staff booking the car in. The video inspection was good. Unfortunately once home, I noticed a dust cap was missing from one of our tyres so I will have to purchase new ones. Just the little lack of attention to detail was disappointing

Service

They didn't call me back after I left a message trying to book in for an MOT and then when I later arrived after making the apt they said I was booked in for a week later. Sally seemed to imply it was my fault and said they would listen to the call.

Service

Comfortable environment to wait in. Fast and efficient service.

Service

Excellent attitude, friendly staff, very informative service, and lovely enviroment.

Service

My first experience with BMW was at Preston. Since dealing with Blackburn my experience has been massively more positive. The staff are brilliant and can't do enough for you. I will never go to another dealer. Bowker Blackburn is just the best!

Service

Aware would have to wait for product installation and given transport in and out of town. Very convenient. Pleasant waiting area with good facilities.

Service

faultless service and staff

Service

Excellent service from the staff and impressive frequent updates on my vehicle. In particular the video sent via email!

Service

I have used Bowkers for over 20 years and have always found them to be helpful and efficient.

Service

My car has been in now 3 times, still not 100%, windows still have creaking noises.

Service

Everything was handled really well, and I waslooked after well.

Service

Service was fine. Happy with the level of detail in the video and the speed the work was completed I have an ongoing issue where I have bought a iPhone 6 cradle for the centre console and this isn't working. This is very frustrating.

Service

Professional and courteous level of service from start to finish.

Service

No issues

Service

Easy to book, given a time slot, car was serviced within the 1.5 hours

Service

Bowker always keeps u informed

Service

The staff are always helpful and the environment in the waiting area is relaxing whilst waiting for the work to be done.

Service

Had to return as part to be fitted was faulty

Service

Helpful staff, very customer focused.

Service

Despite requiring an expensive and lengthy repair, the service manager Sally arranged for a courtesy car and provided a very professional service. She clearly communicated what work was required and negotiated with BMW for a competitive price.

Service

Staff very friendly. Managed to sort hire car for me to take for the week at very short notice as my car wouldn't be ready in time - would've been score of 5 but the car replacement car was a mini which was a bit small for the amount of driving I do

Service

I was welcomed by your Reception Staff and also by the Service Advisor. I was offered drinks and the waiting area on Site was comfortable .

Service

The facilities were good but the service took a little longer than I expected. Also my car was not vacuumed inside which I expected it to be.

Service

helpful and timely. was able to produce a courtesy car to use on the day, even though I had not originally envisaged needing this. There's no way that other BMW franchisees I've used before would have done this!! (I could name & shame)

Service

overall service was excellent

Service

great service

Service

Always an excellent experience at Bowker BMW which is why we keep coming back!

Service

Completed efficiently while I waited

Service

Chris was extremely helpful.

Service

From start to finish the staff were on hand to let me know how work was progressing and when it was completed.

Service

The staff at Blackburn are always professional and helpful. They really do care about their customer experience and have created a welcoming environment.

Service

Every one so helpful

Service

They answered all my questions to solve my problem

Service

Work completed in a timely manner, car returned nicely washed.

Service

Friendly reception and kept informed of work done

Service

Kelby dealt with all the problems with our car , and solved them , 5 star

Service

Always easy to deal with Andy Skinner: has a good understanding of my needs and explains process clearly

Service

This is the third car I have bought from Bowker Blackburn, which I think says it all.

Service

The service was very good but I was disappointed that something quite major had gone wrong with my car when it was just out of warranty. I was however pleased that Chris was able to obtain a contribution from BMW towards the cost of repair.

Service

Overall excellent, but the valeters need to do the boot lid and handle, as this is one of the dirtiest parts of the car, and was left unwashed. (What am I moaning about - it was a free wash - well you did ask...)

Service

They did the job while I waited so I didn't need extra time off work

Service

very pleasant staff, friendly, good evnironment

Service

Overall, very satisfied. I did have to wait for half and hour when I arrived as the car was still being cleaned.

Service

The fault was resolved with Ad Blue however due to a software upgrade, it has messed up the media controls on the iPhone 7. I've reported this to the dealership however it appears to need more than one trip to resolve.

Service

Always friendly and helpful, showroom is clean, bright and welcoming.

Service

Staff very helpful and did a great job. Kept me informed at all times.

Service

Absolutely nothing to complain about.

Service

Staff very attentive, knowledgeable and pleasant

Service

Excellent sales person, outstanding personal service

Sales

EVERYTHING WAS EXPLAINED IN DETAIL AND ALL MY QUESTIONS ANSWERED REGARDING THE PURCHASE

Sales

Because I was treated with the utmost care and respect. By all the staff. And the Motability representative Mr Andrew Holden kept me updated on the progress of my car.

Sales

The Overall experience was stress free and no sale pressure applied, every member of staff including a special mention to my salesman Michael Duckett was welcoming and helpful.

Sales

The sales Rep - Stephen Coleman and Simon (Finance) were very helpful and when I decided to change the colour at the last minute they did their upmost to get me the car colour I wanted.

Sales

Everyone was friendly and professional and no question I had was left unanswered

Sales

Very good. Dealt with Bowker BMW in Blackburn many times. Always a pleasure, one thing it does miss is a handover bay, like Bowker Preston.

Sales

All staff extremely friendly, helpful and knowledgeable

Sales

Over the years I have had quite a few cars from Lynn Crompton @ Bowkers and her service has always been top class.

Sales

Excellent service from all the people I've dealt with at Bowker Blackburn from my initial enquiry through to collection of my new car. They really seem to care!

Sales

The staff kept me up to date throughout the production process and delivery of the vechile.

Sales

The process of ordering my car was straightforward and a pleasure. Andy was able to match a quote I had from elsewhere and was helpful throughout. I am a little disappointed I wasn't made aware I could add M Performance accessories as part of my PCP

Sales

everything was so organised at the hand over , everything explained and help given in setting up bluetooth phone

Sales

I was very pleased with the level of service provided to me during my purchase and the help provided throughout.

Sales

I was very impressed, from purchase to pick-up, with the friendly and professional attitutde of the staff.

Sales

Customer service was great from start to finish..

Sales

This is my 13th BMW from Bowkers over a 25 year period, the service I receive from them is one of the main reasons I keep returning. Another reason is the excellent customer service I receive from Lynn Crompton whom I have always dealt with.

Sales

Matt Bury from Bowker BMW Blackburn kept me up to date on delivery and so far the car has been everything I anticipated