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ABOUT CENTRE

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BMW/MINI Technician

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Service Advisor (Full-Time)

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW/MINI Technician

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Tyre Technician

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Blackburn BMW and MINI Centre Service Manager is The Best in the Country

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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Blackburn Car Dealership Ultimatum Inspires Accrington Football Challenge Match Charity Fundraiser

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BMW & MINI Motability Awareness Day

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Blackburn College Students Win Car They Brought Back to Life

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BMW Connected – now a one stop shop for personal digital mobility

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The new BMW 740e and 740Le xDrive.

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National Lifetime Achievement Award for Bowker BMW Service Engineer

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THE NEW BMW M3 30 JAHRE LIMITED EDITION

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New BMW Individual Exterior Paint Programme for the i8

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Bowker Blackburn - 10th Anniversary Event

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Taking Hired or Leased Vehicles Abroad

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The BMW Individual 7 Series THE NEXT 100 YEARS

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Two million vehicles sold: The BMW 5 Series is the world’s most successful business car.

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BMW – Honoured Marque at Goodwood Festival of Speed

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Blackburn Car Dealerships Appoint First Directors of Fun to Target Cash Donation for Parkinson's UK

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THE NEXT 100 YEARS

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Blackburn BMW i Test Drive Event

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The new BMW M760Li xDrive V12

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The new limited edition BMW i8 Protonic Red Edition

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Lancashire BMW and MINI Centre Celebrates New UK Sales and Service Excellence High

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THE RON HILL ACCRINGTON 10KM, WHEELCHAIR RACE AND 1 MILE FUN RUN

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Where Next?

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BMW XDRIVE.

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Blackburn Car Retailer Scoops National Award

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ROAD TAX CHANGES 01/04/2017

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The BMW i3 94Ah wins 2017 World Urban Car Award.

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Royal Treat for Blackburn Car Executive Celebrating National Motability Commendation

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What type of BMW Engine is right for you?

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Meet the team

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Paul Bowker

Chief Executive
  • Years in the company

Chris Eccles

Managing Director
  • Years in the company

Darren Thomason

Finance Director
  • Years in the company

Stewart Rose

Service Manager
  • Years in the company

Richard Mander

Used Car Sales Manager
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient service

Service

Extremely satisfied with the level of service but slightly annoyed at being charged over £50 for certain items NOT covered on The Service Plan. Quiet concerned as to what ‘hidden extras’ may crop up in the future

Service

Easy and straightforward - as it should be

Service

Thorough on time, professional approach- like the video also.

Service

Service done within 1.5 hours while I waited in nice area with coffee and papers

Service

Have service them there for years. They are very good at what they do. Very well trained staff too.

Service

I was called at 14.44 to say the car was ready for collection.I drove from Preston and finally arrived at 15.35.Was told the car was still being vacuumed. It wasn't ready until 16.20.That really irked me.

Service

I put this down to Lex who I dealt with. He was very professional and helpful. Guide me through the paperwork on completion and made the whole process easy

Service

The personal car video information and telephone calls made the whole experience a pleasure and never a chore

Service

Again, couldn't do enough to help.

Service

STill making squicking noise.

Service

The person who has delt with my warranty issues was Very professional in addressing and resolving the problem.

Service

I could get an appointment at short notice (ish) The problem was diagnosed quickly and repaired with available parts the same day. This is not eh case with some other manufacturers.

Service

Absolutely the best customer service I've experienced.

Service

Fit me in at short noticeFriendly and helpful team

Service

Very easy and helpful staff

Service

Video gives full review of my car

Service

Prompt

Service

Everything went smoothly, apart from on my side !

Service

Service team are brilliant!

Service

The service went very smoothly but do remain perplexed as to why it is now on screen saying another service is due in 6000 miles or 10 months

Service

Service staff knowledge outstanding, no problems with booking, courtesy car ,collection of car and all work carried out by professional staff. Booking staff delightful to deal with in all areas

Service

The staff were very helpful and completed the service in good time and returned the car clean and tidy.

Service

As above

Service

Because when I asked about a software upgrade, my service person who was brilliant - couldn't give me an answer.I'd bought my car in February and the salesman Matt Bury said it needed to come in for an software update - but then nothing was schedule

Service

Every part of the repair was completed sucssefuly

Service

Went smoothly and conducted professionally

Service

Disappointed to find my car had not been cleaned inside and out when I collected even after being asked st check in if i would like this doing.

Service

Everything handled very well.

Service

The service team are so friendly and helpful.

Service

Great service from start to finish. Picked up my car from home, kept in touch throughout the day via email and sent email and video of the service on my car with clear explanation of what's been done. Brought my car home! Brilliant!

Service

From dropping the car off and collecting it again the staff were very helpful and friendly. The car was returned to me very clean inside and out.

Service

Excellent staff. Very professional and friendly , couldn't do enough for you which is brilliant. The only gripe really was the cost of the service itself, for a first service ( when really nothing needs doing ) £340 is too much.

Service

Everything was explained in great detail.

Service

As it was a recall everything was done satisfactorily.

Service

From ringing to explain my problems and combining a service into the visit I have nothing but praise for my service advisor Kelby Jackson. For me she went above and beyond in her attitude and can do attitude. Even getting me an emergency loan vehicle

Service

No complaints

Service

Again a no hassle service

Service

Very satisfied especially with the follow up video emailed to me from the engineer who worked on my car.

Service

Accommodated at short notice and also provided a courtesy car that wasn't actually available, all because I incorrectly provided the wrong tyre size which then proved to be out of stock. Very impressed

Service

Excellent customer service

Service

Always receive first class service from the garage with friendly service department staff. Enjoy the facilities in the customer waiting area with fresh drinks and customer wifi

Service

Left messages on voice mail for updates on service and no-one rang me back

Service

kept me informed and did what was asked of them.

Service

Staff are helpful and treat you like a human being.

Service

Sorted problem quickly - got part and fitted it within 4 days.One observation - The LED light was an expensive repair for a blown bulb - several hundred pounds against a couple, which as it ha to be ordered took longer as well on this occasion

Service

Car comes back clean and tidy all work complete

Service

Never have any problems when visiting this Dealership

Service

Everything was how I needed it.

Service

Due to the car needing two new back tyres, to avoid me waiting too long i was supplied a courtesy car to use for the night

Service

Friendly efficient concise

Service

same as above comments

Service

As above. Great service from both the engineer who I took for a drive to show the fault to the service advisor team. Big improvement has been made as I have been less than happy previously

Service

Service provided

Service

Vehicle collection process was slow as the desk was understaffed whilst salesman stood around. Once an advisor saw me the service was very good. Valet of the car was poor. The car problem has hopefully now been solved but has taken 3 visits.

Service

Good service

Service

Good comms and friendly staff

Service

See above - I shan't use Bowkers (or any other BMW main dealers) again once the vehicle is out of warranty, too expensive and too keen to find faults! The cost of BMW parts is excessive and the recommended labour costs are simply extortionate.

Service

My car always receives a thorough examination whilst at Bowker letting me know of any work that may need doing in the future and the staff are always friendly and welcoming.

Service

Everything happened as it should and in a timely manner, there was a comfortable area to wait in

Service

Friendly and efficient staff

Service

Car was dropped by BMW Emergency, I understand they're busy, but I need replacement car for repair time, they inform me TOO LATE about car progress and wanted to return a hired car ASAP. They said, I could on my own extend hire car. Double Diagnosis.

Service

Very disappointed by Bowker as they charged me for a tyre which never got fitted, I only came to realise this when the car notified me of tyre pressure loss. On checking my tyre I found the exact same problem which was reported the week before.

Service

Received a videos which explained what they had done and what needed doing.The only downside was the free wash and vac, don't like that they use a auto car wash. I always thought that the car was hand washed.

Service

As above - professional, friendly and personal pressure free service.

Service

It is always a pleasure to visit the show room. To be able to view the cars on display without someone standing over you. To see the well displayed vehicles, so that one can walk round to make your careful choice.

Sales

Personnel professionalism.

Sales

Salesman very patient and knowledgeable . Made to feel extremely welcome

Sales

As above, an easy decision when dealing with an experienced operator who focused on your needs. The hand over was equally smooth, with the finance details dispensed quickly and efficiently, followed by an introduction to the vehicle.

Sales

Fantastic service and friendly

Sales

Very straightforward and professional

Sales

This is the second BMW I have purchased from James at Bowker Blackburn and I am very pleased with the way in which he deals with our requirements. The whole process is managed with professionalism.

Sales

The complex technologies in the car, such as wi-fi hotspot and service provider were a little overwhelming to Sam the genius. We got the service up and I then just needed to make a commitment to the provider but it isn't simple to configure.

Sales

salesman mr ducket was obliging and very good to deal with.

Sales

As above. I'm happy to forward my letter

Sales

As previous comments

Sales

mostly ok. i was told i would have a choice of reg plates but the rep forgot. also i had to go back twice for the satnav to be activated.

Sales

I was kept updated on the delivery date and when I had a short gap between my previous car and new one the dealer provided a courtesy car. Over and above my expectations.