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Everything went exactly according to plan and to cost.
Efficient in every way
Once again the service provided by Neil Parker (and the technicians and the valet dept) was second to none.
Thorough quality of Servicing.
So far Bowker at Blackburn is still maintaining the same excellent standard experienced following my last purchase approx 5 years ago
I was confronted with a potentially expensive bill. I have decided to get rid of the car and buy a different brand rather than get the work done.
Neil Parker is my hero, but also the staff at reception and all other bmw staff are always helpful :)
Excellent! Friendly Very informative on my service and my options regarding a puncture in my tyre
Sent car in for a tracker to be fitted at short notice. All done on time, supplied with courtesy car.
Nothing was too much trouble
The service for my car had to be booked about 2 weeks from when I initially rang as there was no bookings available. I also feel that the time my car was needed to be in the workshop seemed excessive for a service.
The sale service was exemplirary but the after sales service is terrible.
Always very professional and helpful
Again efficiency and helpfulness.
Kept up to date with details about work being carried out on my car. Courtesy car provided.
Overall, great service.
Had a problem that was caused by Halfords which had to put right by BMW You were outstanding.
Slight niggle with tyre inflation sensor the last twice it has had tyre related work.
After booking a wash and vacuum, the car had been cleaned but was covered in sawdust
Everything I asked for was done.
This car has had too many faults which is not what we are used to with Bmw's
All work appeared to be done to a good level. Including resolving an irritating rattle. Car was cleaned, loan car provided all achieved in a friendly and efficient manner.
They went out of they way to get my car sorted and gave me a car to drive while mine was repaired
As a single car family living in a village with limited public transport we appreciate having our car picked up from our home an then redelivered, serviced and cleaned.
Highly professional from start to finish.
everything was fine
Nice coffee and helpful staff
Think your service staff need a bit of customer service training. Found the initial guy very standoffish and had to wait over half an hour over the agreed time u was told to collect my car as he was busy and waved me away when I approached him.
It took two and a half hours to replace 2 tyres. This is too long to wait. I liked being invited into the service bay by the mechanic who showed me and explained the problem. I liked the video report sent to my mobile phone. I liked refreshments.
service provided on time, to schedule. pleasant waiting room. included valet service
On returning to my car, the tyre pressure indicator came on. A quick check during vehicle check would have caught this. Wasn't on when came in. Might just be coincidence.
Every thing from start to finish was excellent
Fault on Nav fixed within the day, I asked about purchasing replacement car mats as the drivers side had worn through, they explained that because the mats were in the car from new they could be changed under warranty. Excellent..
Was disappointed that check of car did not involve checking tyre pressures. When I worked how to use onboard system tyres were only reading 19psi not the required 35psi (rear) and 38psi (front) as stated on tally. Under inflated tyres are dangerous
I can not fault my experience at all .. it was second to none
Always welcomed and excellent service
Quick, efficient and quality service.
faced with a potential breakdown over the Xmas period when car was needed. surprised to be offered an appointment in early Jan
Again looked after during the visit.
Prompt service from pleasant and helpful staff. Comfortable waiting area.
Was told that could have a courtesy vehicle. Called the day before, was told there wasnt a vehicle. So agreed my partner would drop the car off and be given a lift to work. She turned up on the day and was told vehicle ready for her but lift not?
Always deliver on what they say. Great communication and transparency
Friendly and attentive staff, free drinks and plenty of reading material.
I always have a good experience. Now the telephone service is not the best
Work completed as agreed and on time
Service provided as promoted and in specified time frame.
As above and they made it more than just buying a new car.
Everything work out well and on time
Friendly and efficient, excellent product knowledge and customer service. We've used this centre several times before and are never disappointed.
This BMW Centre is very professional and friendly
Great staff to deal with.
Excellent customer service given and was kept updated through the whole process.
Mainly as outlined in my earlier comments and because the whole process was seamless
From signing the order and being told that the vehicle was in the network and available there was a slightly protracted timescale in actually collecting the car.Ordered on the 13/01/2018 and collected on the 09/01/2019
Small dent in car on delivery but was rectified to my satisfaction
Would have given full marks, but my last new purchase had next to no fuel in tank
Love the driving experience
Thank you to Sam for showing me all the features. This was invaluable and not something I received the when I last purchased my car from Bowker.
Can't really fault it. Everything happened as it should. only minor quibble is that the chap who explained the controls seemed to be in a bit of a hurry .. it was quite late.
Professional setup with a personal service. Good communication and most helpful staff especially Robert Dixon.
Thanks to Mark the new car sales executive the whole experince was a pleasure, he made us feel at ease and attended to our every need, made the collection of our new BMW a pleasurable experience. Thank you.
A few issues with early resignation