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Job done quickly and efficiently with hire car sorted for duration. Kept updated Expensive though
Bowker are brilliant at Customer Service. Neil is very helpful and has looked after me in a very professional manner.
Helpful, responsive to my needs, and fair in dealing with discovered puncture repair
Generally very helpful and friendly staff. Communication could have been better with myself and Enterprise cars. I felt at times that it was I managing the situation rather than BMW Assist.
Could'nt get a better service
Very happy with the service. The service manager could not have been more helpful to me and was able to fit me in, and lend me a car for the day. This was the first time I had used this dealer, and I will definitely use them again.
Minor improvements to service received would have elicited a 5 star score, estimate for time of service was not completely accurate, complimentary wash was somewhat superficial, interior untouched unlike previous experience.
Poor customer service
I was dealt with in a professional and courteous manner
Too many calls to get the car booked in.
Booked in for the m5 running in service. Talked me though the work required. Provided a good courtesy car which I always enjoy. All work done to plan to the price agreed. Excellent
I am very satisfied with the service experience.
See previous answer. I couldn't get Williams in Bolton(much more convenient and from where I bought the car), to budge on waiting. Generally I'm disappointed with the inflexibility of Williams.
Pleasant staff. Helpful.
Again all they were concerned about was getting paid
Excellent service from Rob Flanaghan in the service department. Very helpful.
New sales staff very customer focused
Easy to do business with. Friendly and professional service. Always explain any work needing immediate or future attention.
Sales process was smooth and efficient. After sales was disappointing
I would rate that at higher than 80%. As nothing is perfect I cannot award 100% but would not quibble at 90% or so.
Kept updated of the cars progress. No worries.
No issues excellent service from Jordon and all involved.
Confidence inspiring approach to the issues presented to them.
Everything carried out satisfactorily.
Polite courteous knowledgeable and treat you like a human being
Whole experience was, and always has been, first class, service staff have been exceptional in dealing with me, going the extra mile and keeping me informed. As I always wait on site the items provide in the waiting area are first class.
Lack of updates on when my car was ready I had to constantly contact them
As above May also add.. so helpful with my cars problem, and kept me posted about everything
long drive from my house to Blackburn, Bolton is closer but I find the customer service at Blackburn is professional, Neil is the go to person for me and while I have a bmw he will stay that way (please don't leave)
No problems encountered and all seemed to be dealt with in a professional manner
Fast and super service
Good support from staff
My complaint has not been resolved
Staff are always helpful and welcoming
The work was carried out and to my complete satisfaction
Great service from start to finish. Professional dealing with Andrew Skinner and Robert.
Amused that you suggested work to the cost of over £1200 when only a tyre and brake fluid replacement was essential. Worried that you were going to replace the damaged winter tyre with a summer tyre which would be dangerous on slippery surfaces.
Car collected and returned at promised times. Very friendly staff member and car returned washed and vacuumed. Bowker's service has always been exemplary.
I WAS TOLD MY TWO FRONT ALLOYS WERE BUCKLED AND I COULD HAVE TWO NEW ONES FOR ALMOST £1,500. TODAY I HAVE TAKEN MY CAR TO AN INDEPENDENT TYRE / WHEEL SUPPLIER WHO CHECKED BOTH WHEELS AND TOLD ME BOTH WHEELS WERE FINE!
Although I did have issues with the service given initially, after a meeting with the service Manager issue was quickly resolved so i was a happy customer.
Robert Dixon made the experience extremely easy and he went the extra mile to help convince me
Everything just as I wished for.
Most but not all problems on the car solved. The Bluetooth is still and issue and both the exterior and interior could have been cleaned far more thoroughly. The boot and the windows hadn't been touched.
Everything was good as usual
Everything is just so 5 ??
Mick Barton and Jordan were brilliant
A green report on all aspects of my service but I had a minor chip on my car; should have been identified. The car check couldn't be done because my car was dirty according to the video; really? Feedback on collection was dismissed re the above
Everything was organised smoothly
as always....... Good Service
No reason i just feel that is a fair score
Told one price over the phone only to be told a different one at the garage.
Staff facilities were excellent , especially Scott Taylor
I was satisfied due to the fact I had a car to exchange and they agreed to my asking price and I got the new car I wanted but had to wait 5 weeks as normal
Friendly staff We were invited to an event which unfortunately we couldn't attend but it was nice to be asked Refreshments provided They were able to meet all of my requirements and offer me a great deal
I absolutely love my new car, it is gorgeous to drive
Easy to talk to staff. No undue pressure. Good coffee!!
Part exchange price good, allowing test drive then placing sales process.
Bimal was my primary point of contact at Bowker and while very new to the dealership was very responsive to my questions and keen to get to a good deal.
This is my 3rd new BMW from Bowker Blackburn. They work hard to understand what the customer wants and do their utmost to achieve it.
All elements of the process were professional, friendly and customer focused
Bowker were amazing from start to finish
extremely helpful staff all round
Attention to detail matters to me. I requested that the front bumper was not drilled to mount the number plate but it was. On the day of collection, there was a chip in the paint on one of the door handles. I would have expected this to be PDI.
From the first day I met Robert Dixon, the whole new car purchase was dream. He made everything about buying my car a pleasure, well looked after and informed on all things regarding the new car and my X4 I was returning. Very helpful guy!