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All work appeared to be done to a good level. Including resolving an irritating rattle. Car was cleaned, loan car provided all achieved in a friendly and efficient manner.
Highly professional from start to finish.
As a single car family living in a village with limited public transport we appreciate having our car picked up from our home an then redelivered, serviced and cleaned.
everything was fine
Nice coffee and helpful staff
It took two and a half hours to replace 2 tyres. This is too long to wait. I liked being invited into the service bay by the mechanic who showed me and explained the problem. I liked the video report sent to my mobile phone. I liked refreshments.
On returning to my car, the tyre pressure indicator came on. A quick check during vehicle check would have caught this. Wasn't on when came in. Might just be coincidence.
service provided on time, to schedule. pleasant waiting room. included valet service
Think your service staff need a bit of customer service training. Found the initial guy very standoffish and had to wait over half an hour over the agreed time u was told to collect my car as he was busy and waved me away when I approached him.
Every thing from start to finish was excellent
Fault on Nav fixed within the day, I asked about purchasing replacement car mats as the drivers side had worn through, they explained that because the mats were in the car from new they could be changed under warranty. Excellent..
Was disappointed that check of car did not involve checking tyre pressures. When I worked how to use onboard system tyres were only reading 19psi not the required 35psi (rear) and 38psi (front) as stated on tally. Under inflated tyres are dangerous
I can not fault my experience at all .. it was second to none
Always welcomed and excellent service
Quick, efficient and quality service.
faced with a potential breakdown over the Xmas period when car was needed. surprised to be offered an appointment in early Jan
Again looked after during the visit.
Prompt service from pleasant and helpful staff. Comfortable waiting area.
Was told that could have a courtesy vehicle. Called the day before, was told there wasnt a vehicle. So agreed my partner would drop the car off and be given a lift to work. She turned up on the day and was told vehicle ready for her but lift not?
Always deliver on what they say. Great communication and transparency
Friendly and attentive staff, free drinks and plenty of reading material.
I always have a good experience. Now the telephone service is not the best
Work completed as agreed and on time
Service provided as promoted and in specified time frame.
As is usually the case the always seems to drive considerably better following a service.
Friendly professional serviceCannot fault them as a company - would always buy from them if I can afford BMW's
Service took a little longer than anticipated but overall great service
Answered any questions I had, explained what work needed doing and time frame
Nothing is too much trouble
Was dealt with quickly and efficiently, was kept up to date throughout.
if there was a problem with doing both jobs why was I not informed from the start? I outlined this right from the outset without any success it would seem.
Just the simple things, calls returned as promised, a call from the service department to advise my vehicle was ready for collection earlier than expected.
Cant fault it
Work was carried out efficiently
Due to the disappointment mentioned above.
Easy to drop off and collect
Could not fault it.
Very friendly no quibbling came to the house and took car away brought it back, washed and cleaned great service.
Yet again hassle free experience, also a video report on the car explaining what has been done
Disappointed that fault regarding steering was not resolved at first attempt by replacing the part.
Excellent experience. Andrew arranged a replacement vehicle whilst my car was being repaired. He built a case with bmw that they should replace the engine after a premature failure of the timing chain. The new engine is running great.
Excellent customer service - the team are so helpful. I don't take my car anywhere else!
Having taken out a monthly plan to cover the first two services I was amazed that I had to pay a `top-up' to cover the initial service/oil change, other than that I've always been completely satisfied.
There was an issue with the wrong type of tires being ordered and this meant the car took longer, to repair, than quoted.
Friendly efficient staff and service carried out to my satisfaction.
Polite, friendly, professional people with a very warm and strong customer service focus from start to finish. From the reception lady, to the service booking consultant all the way through to the mechanics, parts guys & valeting staff, just awesome
Quiet a long wait for an appointment but well handled and they kept in touch.
Great staff to deal with.
Excellent customer service given and was kept updated through the whole process.
Mainly as outlined in my earlier comments and because the whole process was seamless
From signing the order and being told that the vehicle was in the network and available there was a slightly protracted timescale in actually collecting the car.Ordered on the 13/01/2018 and collected on the 09/01/2019
Small dent in car on delivery but was rectified to my satisfaction
Would have given full marks, but my last new purchase had next to no fuel in tank
Love the driving experience
Thank you to Sam for showing me all the features. This was invaluable and not something I received the when I last purchased my car from Bowker.
Can't really fault it. Everything happened as it should. only minor quibble is that the chap who explained the controls seemed to be in a bit of a hurry .. it was quite late.
Professional setup with a personal service. Good communication and most helpful staff especially Robert Dixon.
Thanks to Mark the new car sales executive the whole experince was a pleasure, he made us feel at ease and attended to our every need, made the collection of our new BMW a pleasurable experience. Thank you.
A few issues with early resignation
Excelled all my expectations facilitated by the wonderful Jodie Sutherland
Everything explained well.
Very good service, no issues
The handover was excellent. Better than Ive received with anyother new purchase. In particular from VW, Mercedes or Alfa Romeo.