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Great customer service
Only one small complaint, your Vidio report did not work, just a lot of noise for a few seconds then nothing.
Service was explained thoroughly.
Always willing to help when needed, they will always go above and beyond our expectations.
See last remark
Again work competed in. Timely manner however when collecting care, due to being busy no one was available for a while and I was only collecting my car.
Total Support, been buying BMWs since 1982
The overall experience was exceptional. The high standard of service complements the BMW marque.
did everything and more
Again good customer service offered by the adviser
Professional and efficient. The staff are always pleasant and friendly.
Completely satisfied with the actual service, but stated my dissatisfaction at the BMW Protect X as a product. I paid for a product that I feel is quite poor quality. Due to me having 3rd party products applied any further action was dismissed.
Service for my M2 was dealt with professionally & on time. They were also very happy to take over an issue I'd raised with them on the rear wheels, when another dealer nearer to home, was actioning an intermittent fault & am now waiting to hear from
Easy and smooth process
The servicing and MOT requirements were met, efficiently, politely and meticulously.
Availability of courtesy cars always means a long wait to get a date for a service...
No hassle service.
The ladies who I spoke to to book the car in were helpful (I had to reschedule). Their attitude was I would of expected. The reason I have not given full marks is due to the man who I was referred to when I went to collect who was clearly distracted.
Able to do the job on the day which helped and had a car wash too which was good
Excellent customer service at Bowker Blackburn.
great communication, throughout, regular updates.
Car has been rebooked in as replacement part was not available so only time will tell if fault is rectified. I was supplied with a X3 courtesy car which unfortunately had a lot of damage to one side from the previous driver.
Hard to fault
A little shock after I had been told everything was ok but when I called to pick the car up was told it needed a new tyre and fog light. The fog light alone was going to be £270. I have arranged to get this much cheaper elsewhere
Good customer service, easy to deal with
Had to pay for an expensive tyre which stung a bit
Did what it said on the tin. In a timely manner.
As above - car repaired at zero notice despite it being a pretty big job.
Excellent service, good communications before, during and after the service. im happy with the work that has been done.
I bought my car from Bowker Blackburn with a 60000 service mileage package. I produced documentary evidence but was told it was only 50000 miles and was charged over £300
Trying to get someone to ring me back about scratched alloy and unusually low mpg. When I did speak to someone felt like I was being fobbed off.
Always excellent service
I hav purchased vehicles from Bowkers for many years now. One great advantage is the it has the feel of a family firm . The staff all know you by name and take the time to stop and speak whenever you are in the premises . You feel valued
Car serviced on time and collected/delivered back to workplace, making it very easy to arrange the service.
A new fault was introduced during servicing, requiring 10 days in the workshop and a total of 5 dealership visits to rectify. This is not what I expect from any dealer, let alone one in the premium sector.
All aspects of Summer Wheel replacement covered. Very useful video of vehicle condition.
Everything was done smoothly and efficiently and I was kept up to date with progress in the lead up to collection of the car. Staff were keen to identify themselves and indicate their area of responsibility and to give contact details.
Bowker Blackburn and especially Andrew Holden couldn't have done more for me
All the staff are professional and courteous.
Personal contact with people I respect
Great service from start to finish.