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Nice dealing with a professional organisation who communicate clearly and on time
Cant fault it
I never have any problems at Bowker. If I did I would not travel thirty miles from Manchester.
Due to the disappointment mentioned above.
Work was carried out efficiently
The staff at Bowker Blackburn were able to rectify the most recent issue in the allotted time with no problems. However, trying to book the appointment in a reasonable time frame was more difficult.
Easy to drop off and collect
well looked after, personable communicative people who went about delivering a service in a natural caring manner.also got the opportunity of having a new X2 for a few days, very tempting
Could not fault it.
Disappointed that fault regarding steering was not resolved at first attempt by replacing the part.
Very friendly no quibbling came to the house and took car away brought it back, washed and cleaned great service.
Yet again hassle free experience, also a video report on the car explaining what has been done
Excellent experience. Andrew arranged a replacement vehicle whilst my car was being repaired. He built a case with bmw that they should replace the engine after a premature failure of the timing chain. The new engine is running great.
Having taken out a monthly plan to cover the first two services I was amazed that I had to pay a `top-up' to cover the initial service/oil change, other than that I've always been completely satisfied.
Excellent customer service - the team are so helpful. I don't take my car anywhere else!
Very prompt service to sort out my puntcture around work commitments
There was an issue with the wrong type of tires being ordered and this meant the car took longer, to repair, than quoted.
Friendly efficient staff and service carried out to my satisfaction.
Polite, friendly, professional people with a very warm and strong customer service focus from start to finish. From the reception lady, to the service booking consultant all the way through to the mechanics, parts guys & valeting staff, just awesome
Quiet a long wait for an appointment but well handled and they kept in touch.
Two additional issues were added - coolant light coming on and squeaking brakes, this requirement doesn't appear to have been recorded. The coolant was rectified (fortunately) with replacement of the oil filter housing - the brakes still squeal!
Andrew's service and friendliness were outstanding. He is a great ambassador for Bowkers. The showroom was immaculate, as was my car when I picked it up.
Always give good, personal service
Would of been Completely satisfied but could not get a loan vehicle for date required
Staff were helpful and very polite. Job was completed to a high standard.
Just a unique experience in a busy business schedule.
Dealt with Scott Taylor and he is very personable and honest a breath of fresh air having dealt with others i.e. Mercedes.
Always very professional.
Car complete on time and returned clean.
Appointment booked and car dropped off on time. Was chasing if my car was ready four and a half hours later as not heard anything.
Everything happens as described and no unexpected surprises. Even get a follow up call to check on the work requested
From the minute you walk into the reception, the greeting is welcoming and you are quickly allocated to the appropriate person. I always feel valued as a customer and reassured that the are maintaining my vehicle to BMW standards.
I was offered free wash and vac but that wasnt completed to a good standard as alloys still dirty.
Have been using bowker for 18 yrs always a good service
Met all my requirements
Very professionally organised and implemented.
Always seem to go out of their way to help
Although we did not purchase this vehicle from Bowker,we were very impressed by their level of attention.We would consider purchasing our next BMW from here.
I booked my car in for an exterior valet as ill health prevented me from doing this task for my self, and here's the BUT it took the best part of three hours to complete as well as myself waiting at the centre along with my wife far to long to wait!!
Comfortable surroundings in which to wait,friendly,helpful staff and all carried out in time frame promised.
As above.Oil was half way between high and low so thought it should have been topped up.
At the time the Winter Check was carried out, the overall cost was significantly more than I had understood would be the case at the time I booked my car in, and I am not clear that my 3+ Service Membership discount was applied.
From reception through to the service desk and then a conversation with the service manager followed by a call from the sales person who originally sold me the car I was treated curtiously by every member of staff.
Courteous service, Copious information, They were flexible and accommodating. They listened and went the extra mile to make sure I was satisfied.
Done very quickly and great service.
They listen to my concerns and take them seriously and put a good repair action in place
Was contacted over the phone and text a day before to confirm the appt for the service.An hour after dropping the car was contacted by the person who was supervising the service explaining what would happen.Promt in communication
efficient handling of Warrenty claim and oil change
While you wait service, always completed on time, friendly and courteous throughout.
Very professional organisation. Could not find fault.
Good communications, speedy turnaround.
Good work finish
Completely satisfied with all the staff, service and customer vacilities at Bowker Blackburn.
Friendly staff, great support with any after sales issues and ongoing running needs. Competitive prices. They always let me know in advance of any costs and offer option when possible.
Very friendly, competitive and efficient
Very good service. The only reason that the rating isn't 5 stars is due to the quality of courtesy car that is given. As a previous Mercedes customer I expect a courtesy car reflective of my own vehicle (i.e. not a 116i for my m135i)
No problems with visit
Due to the car not being valeted for the second time whilst in for servicing. Plus I never received any paperwork.
Never had a problem in the past.
Booked car in for new tyres and was informed of a recall requirement. Car was left at 8 am but not ready when I returned for it after 4 pm which was disappointing.
Very happy with the service but the coffee machine wasnt working which was disapointing when waiting for approx' 2hrs
I was completely satisfied with the service I received.
Waiting to collect the car after the service.Receptionist sat us down where we waited for around 20minutes in an uncomfortable area before a service rep carried out the paperwork.The lady we eventually saw was very polite
Service carried out while I waited and at a reasonable cost. Staff very welcoming and explained fully what the service entailed.
Very satisfied with the Whole experience
There were no issues with the service & staff element but on returning home to find that one of the staff had been caught speeding whilst returning my car did take the edge off the whole experience and cause me a little bit of inconvenience.
Attention to detail
Always pleasant and they get on with the job in an efficiant way.
Booked in for 08:00, I was waiting in reception until nearly 08:15 as the staff chatted away. I was advised it was a 90 minute appointment. I left at nearly 11:00. All of this to change 2 tyres. Poor customer experience.
Good quality of work.
Excellent personal service, nothing is too much trouble.
staff were very helpful and booked the car in straight away. no fuss. car was handed back the following day at the time given.
It would be nice from a customers view if the service department was open all day Saturday. Most customers work all week so the only chance they get to buy tyres or deal with service issues is Saturday or Sunday.
I will have to bring my car back in to look at apparent faults with my tyre pressures.Also the car valet is not as good as it used to be. I have been a customer for over 20 years.
Would have been higher had I not waited to be dealt with. Too many cars in for service compared to service staff
They did exactly what they said they would do
Promise to replace boot cover to resolve rattles under warranty not fulfilled, despite me driving a 120 mile round trip to drop off (for a whole day) and pick up car, they only greased it without telling me that is all they were doing.
My BMW has not had any problems and the services and MOT's very been fine.
multi-media centre failed - no carphone, sat nav, radio. it took 2 weeks for you to be able to book in a 'warranty repair' - why this was distinguished from any other repair.....and a further 2 weeks to get a part from Germany. why not in stock?
Complete overall satisfaction.
Ive always been dealt with kindness and professionalism and had an overall good experience.
Good people - just getting more remote
Always courteous, always professional and always helpful. First Class.
Very easy booking in process, I have waited for half and hour at other dealerships to book in my car. I was kept informed during the day and advised as soon as the car was ready to collect.
There is always room for improvement, so I never gove full marks.
Simply could not be faulted
The handover was excellent. Better than Ive received with anyother new purchase. In particular from VW, Mercedes or Alfa Romeo.
Was the easiest quickest transaction
made it silky smooth buying our new car, and gave menthe option to sell my car for more money than a px.
Bimal from Bowker was brilliant. Very informative and helpful. Would not hesitate to recommend bimal. He could not have done anymore for us.
I have been a customer at Bowker BMW for many years and have always found them pleasant and easy to deal with, with excellent facilities. Could not have done more.
Bowker Blackburn were fantastic throughout. especially Rob Dixon in sales. Give the man a pay rise.
Can't fault the centre - Bowker BMW Blackburn - this is the fourth new car that I've purchased from them
Sales person was great and made the whole process easy
Good advice given when choosing the Model I purchased. Kept advised from Purchase to Delivery.
Everything was perfect apart from a small delay with the car and there was both the litre of oil and a warning triangle missing from the vehicle.
Everyone very friendly and patient
First class service from start to finish
Good experience initially, but not brilliant at keeping me informed during wait for delivery. Also car took much longer to arrive than initially indicated.
No problems at all. Highly satisfied with the purchase procedure