Loading...

ABOUT THE CENTRE

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

Read

THE BMW 1 SERIES.

Read

Lancashire Motor Group Burnley 10K

Read

BMW Help: Recalls

Read

ACCIDENT? IT’S YOUR CALL.

Read

Bowker Motor Group is keeping Community moving

Read

Impress with the new BMW Shadow Edition

Read

Blackburn BMW and MINI Centre Service Manager is The Best in the Country

Read

Blackburn Car Dealership Ultimatum Inspires Accrington Football Challenge Match Charity Fundraiser

Read

BMW & MINI Motability Awareness Day

Read

Blackburn College Students Win Car They Brought Back to Life

Read

BMW Connected – now a one stop shop for personal digital mobility

Read

The new BMW 740e and 740Le xDrive.

Read

National Lifetime Achievement Award for Bowker BMW Service Engineer

Read

THE NEW BMW M3 30 JAHRE LIMITED EDITION

Read

New BMW Individual Exterior Paint Programme for the i8

Read

Bowker Blackburn - 10th Anniversary Event

Read

Taking Hired or Leased Vehicles Abroad

Read

The BMW Individual 7 Series THE NEXT 100 YEARS

Read

Two million vehicles sold: The BMW 5 Series is the world’s most successful business car.

Read

BMW – Honoured Marque at Goodwood Festival of Speed

Read

Blackburn Car Dealerships Appoint First Directors of Fun to Target Cash Donation for Parkinson's UK

Read

THE NEXT 100 YEARS

Read

Blackburn BMW i Test Drive Event

Read

The new BMW M760Li xDrive V12

Read

The new limited edition BMW i8 Protonic Red Edition

Read

Lancashire BMW and MINI Centre Celebrates New UK Sales and Service Excellence High

Read

THE RON HILL ACCRINGTON 10KM, WHEELCHAIR RACE AND 1 MILE FUN RUN

Read

Where Next?

Read

Blackburn Car Retailer Scoops National Award

Read

The BMW i3 94Ah wins 2017 World Urban Car Award.

Read

Royal Treat for Blackburn Car Executive Celebrating National Motability Commendation

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

10K Run Sponsorship Total Bags Bowker Boss a Burnley Shirt

Read

What is BMW Connected Drive?

Read

What is a BMW Genius?

Read

BMW Summer Event

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Bowker

Chief Executive

Chris Eccles

Managing Director

Stewart Rose

Service Manager

Andrew Holden

New Car Sales Executive

Bimal Chohan

New Car Sales Executive

Robert Dixon

New Car Sales Executive

Jodie Sutherland

New Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent sales and service people.

Service

I wasn't entirely satisfied because of a bit of opportunistic selling ie air con recharging and saying that it would be wise of me to have a new tyre fitted 3 mm of tread when I know the legal requirement is 1.6 mm.

Service

As above, inconvenienced as I again have to bring my car back in

Service

Always kept informed during the service and buying process

Service

First class service as always. Neil is very professional

Service

PERFECT COLLECTION & DELIVERY GOOD HONEST ADVISE

Service

Good friendly staff.

Service

Work was completed on time and car handed back clean.

Service

Perfect from a service perspective.

Service

Very professional and efficient

Service

It took 3 attempts to find the problem with my vehicle.

Service

All work completed as agreed and the car returned in the pristine condition it was presented in with even the tyres being detailed and dressed

Service

poor service, car came back damaged and had to be repaired. took over 3 days to calibrate the sensor and I could see the car was simply sat in their compound and not touched

Service

Friendly. Shame I had to organise my own alternative transport for a product recall.

Service

The mechanics not only did a first class job of the service but found a fault and fixed that under warranty at the same in no time at all.. marvellous.

Service

Neil at the service desk " goes the extra mile" in keeping me updated as to the condition of my car and what needs replacing.

Service

Neil in service is great, always very helpful

Service

very customer friendly service easy to deal with

Service

Bowker Blackburn have always provided me with excellent service, every part of the experience is open and honest.

Service

Service done as scheduled and at a time that suited me

Service

Great service well informed all the way through the process. Very efficient.

Service

No complaints with servicing itself, the service staff were very good. The waiting area felt a little sparse, the reading material is very limited and the quality of coffee is poor, no biscuits available. Wasn't a comfortable hour and a half wait.

Service

Service was great! The carwash wasn't the best though, think it was cleaner before it went in.

Service

Attentive and accommodating staff - great Coffee

Service

The service staff always keep me updated on the progress of the service and, as I usually wait for the service to be completed they come and sit wit me to inform of any thing that needs doing immediately or what may need doing in the near future.

Service

See above.

Service

Car went in for one day and spent a week at the centre.

Service

Sense of fun and professional

Service

Great staff, great team and very good to deal with - have bought 3 cars from them and they always go "the extra mile" - the best BMW dealership I've ever dealt with.......... and I've owned many BMW's !!

Service

The problem was fixed with no surprises and the services was excellent

Service

Usual excellent customer service at Bowker Blackburn

Service

Rob the service guy provided a very competent service end to end. Very efficient, communication was excellent. Sorted a tricky technical issue with no fuss. Very impressed with the full service and specifically Rob

Service

Friendly, experienced in what they are selling.

Service

Dealt with efficiently, professionally and politely by Robert Flanagan of the service department and he kept me appraised of progress on the repairs and to date they have appeared to have rectified the fault

Service

Seamless service and a very friendly experience

Service

Exellent , no issues at all

Service

The service and warranty repair work was done quickly and a new courtesy car was given

Service

Vehicle was repaired 1st time

Service

Again an efficient job

Service

The staff are always helpful, friendly and knowledgeable. The service and check were carried out as promised and the car was washed and vacuumed before return to me.

Service

The dealership is fine The service advisor I dealt with is excellent

Service

Quality service.

Service

I have no complaints at all

Service

Everything completed as promised

Service

Excellent dealership. Always good, prompt service, a comfortable waiting area and friendly members of staff.

Service

From the service adviser to completion everything was fine

Service

Very efficient and informative, felt like personal service

Service

Still don't think you need to be escorted to the service desks

Service

All the staff I dealt with were professional and customer focused. A special mention to Neil Parker in the Service department who went out of his way to be helpful and provided a first class service.

Service

Very easy and straightforward, initially booking in, waiting facilities and job completion.

Service

From start to finish was fully looked after

Service

Every detail is thought about and as a customer I felt "special"

Service

The staff were efficient and friendly. I would have given full marks but the service countdown on the car's computer was not reset, otherwise very good

Service

I was kept informed of progress regarding the work being undertaken on my vehicle. The courtesy car provided was also of a high standard.

Service

Quick Taken home and picked u by taxi. Video health check. Everything explained in detail and a personal contact

Service

Easy to book and check my car in. Waited for car in nice comfortable area

Service

Excellent service

Service

Staff great ... And approachable with questions and ready with information.

Service

Having spent a whole day occupying my time to find out there was a an alert in yellow on the screen (not previously showing)when switching off the engine on arriving home was to say the least inconvenient. I had to call BMW assistance.

Service

You did the job required

Service

Friendly staff and an easy process

Service

Staff were very informative about my car and knew promptly when it was ready

Service

Job done quickly and efficiently with hire car sorted for duration. Kept updated Expensive though

Service

Helpful, responsive to my needs, and fair in dealing with discovered puncture repair

Service

Bowker are brilliant at Customer Service. Neil is very helpful and has looked after me in a very professional manner.

Service

Generally very helpful and friendly staff. Communication could have been better with myself and Enterprise cars. I felt at times that it was I managing the situation rather than BMW Assist.

Service

Could'nt get a better service

Service

Very happy with the service. The service manager could not have been more helpful to me and was able to fit me in, and lend me a car for the day. This was the first time I had used this dealer, and I will definitely use them again.

Service

Minor improvements to service received would have elicited a 5 star score, estimate for time of service was not completely accurate, complimentary wash was somewhat superficial, interior untouched unlike previous experience.

Service

Poor customer service

Service

I was dealt with in a professional and courteous manner

Service

Too many calls to get the car booked in.

Service

always satisfied

Service

See previous answer. I couldn't get Williams in Bolton(much more convenient and from where I bought the car), to budge on waiting. Generally I'm disappointed with the inflexibility of Williams.

Service

Booked in for the m5 running in service. Talked me though the work required. Provided a good courtesy car which I always enjoy. All work done to plan to the price agreed. Excellent

Service

I am very satisfied with the service experience.

Service

Received excellent and personal service. Salesman went above and beyond and did everything in his power to ensure I was happy and all questions fully explained and answered.

Sales

Handover was fairly rushed and there was an expectation that it would be standardised to cover. I was offered GAP insurance on too many occasions and this became somewhat annoying when the first answer should be accepted

Sales

Disappointed though not to receive a small thank you gift i.e. umbrella, key ring, baseball cap just as a momento of BMW.

Sales

Professional but relaxed experience , hopefully to continue throughout ownweship

Sales

The sales team (Rob) did everything to help in every way

Sales

It was great doing business with liv and Jodie from start to finish, fantastic service, competitive pricing, great advice, really friendly and easy to deal with.

Sales

Jodie was great - helpful and friendly - without too much sales-pitch

Sales

Great services for a mobility car

Sales

Very helpful and friendly

Sales

Nice dealership, nice people

Sales

My salesman Robert Dixon is the best. The lady who sold me insurance also a credit.