Loading...

ABOUT THE CENTRE

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

THE NEW BMW X5

Read

INTRODUCING… THE 8

Read

Lancashire Motor Group Burnley 10K

Read

BMW Help: Recalls

Read

ACCIDENT? IT’S YOUR CALL.

Read

Bowker Motor Group is keeping Community moving

Read

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

Blackburn BMW and MINI Centre Service Manager is The Best in the Country

Read

Blackburn Car Dealership Ultimatum Inspires Accrington Football Challenge Match Charity Fundraiser

Read

BMW & MINI Motability Awareness Day

Read

Blackburn College Students Win Car They Brought Back to Life

Read

BMW Connected – now a one stop shop for personal digital mobility

Read

The new BMW 740e and 740Le xDrive.

Read

National Lifetime Achievement Award for Bowker BMW Service Engineer

Read

THE NEW BMW M3 30 JAHRE LIMITED EDITION

Read

New BMW Individual Exterior Paint Programme for the i8

Read

Bowker Blackburn - 10th Anniversary Event

Read

Taking Hired or Leased Vehicles Abroad

Read

The BMW Individual 7 Series THE NEXT 100 YEARS

Read

Two million vehicles sold: The BMW 5 Series is the world’s most successful business car.

Read

BMW – Honoured Marque at Goodwood Festival of Speed

Read

Blackburn Car Dealerships Appoint First Directors of Fun to Target Cash Donation for Parkinson's UK

Read

THE NEXT 100 YEARS

Read

Blackburn BMW i Test Drive Event

Read

The new BMW M760Li xDrive V12

Read

The new limited edition BMW i8 Protonic Red Edition

Read

Lancashire BMW and MINI Centre Celebrates New UK Sales and Service Excellence High

Read

THE RON HILL ACCRINGTON 10KM, WHEELCHAIR RACE AND 1 MILE FUN RUN

Read

Where Next?

Read

Blackburn Car Retailer Scoops National Award

Read

The BMW i3 94Ah wins 2017 World Urban Car Award.

Read

Royal Treat for Blackburn Car Executive Celebrating National Motability Commendation

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

10K Run Sponsorship Total Bags Bowker Boss a Burnley Shirt

Read

THE BMW M140i.

Read

THE BMW 1 SERIES.

Read

BMW Connected Drive.

Read

BMW Genius

Read

Aftersales Retention Executive

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Bowker

Chief Executive

Chris Eccles

Managing Director

Stewart Rose

Service Manager

Richard Mander

Used Car Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work was carried out and to my complete satisfaction

Service

Great service from start to finish. Professional dealing with Andrew Skinner and Robert.

Service

Amused that you suggested work to the cost of over £1200 when only a tyre and brake fluid replacement was essential. Worried that you were going to replace the damaged winter tyre with a summer tyre which would be dangerous on slippery surfaces.

Service

Car collected and returned at promised times. Very friendly staff member and car returned washed and vacuumed. Bowker's service has always been exemplary.

Service

I WAS TOLD MY TWO FRONT ALLOYS WERE BUCKLED AND I COULD HAVE TWO NEW ONES FOR ALMOST £1,500. TODAY I HAVE TAKEN MY CAR TO AN INDEPENDENT TYRE / WHEEL SUPPLIER WHO CHECKED BOTH WHEELS AND TOLD ME BOTH WHEELS WERE FINE!

Service

Although I did have issues with the service given initially, after a meeting with the service Manager issue was quickly resolved so i was a happy customer.

Service

Everything just as I wished for.

Service

Robert Dixon made the experience extremely easy and he went the extra mile to help convince me

Service

Most but not all problems on the car solved. The Bluetooth is still and issue and both the exterior and interior could have been cleaned far more thoroughly. The boot and the windows hadn't been touched.

Service

Everything was good as usual

Service

Everything is just so 5 ??

Service

Mick Barton and Jordan were brilliant

Service

Everything was organised smoothly

Service

as always....... Good Service

Service

A green report on all aspects of my service but I had a minor chip on my car; should have been identified. The car check couldn't be done because my car was dirty according to the video; really? Feedback on collection was dismissed re the above

Service

Told one price over the phone only to be told a different one at the garage.

Service

No reason i just feel that is a fair score

Service

all good

Service

The car was brought in for new alloys under warranty...1st time round the service I received was lacking & the car needed to be brought back in. I called Stuart the Service Manager & we discussed the issues and he was great at sorting things out...

Service

Everything went exactly according to plan and to cost.

Service

No problems

Service

Efficient in every way

Service

Once again the service provided by Neil Parker (and the technicians and the valet dept) was second to none.

Service

Thorough quality of Servicing.

Service

So far Bowker at Blackburn is still maintaining the same excellent standard experienced following my last purchase approx 5 years ago

Service

I was confronted with a potentially expensive bill. I have decided to get rid of the car and buy a different brand rather than get the work done.

Service

Neil Parker is my hero, but also the staff at reception and all other bmw staff are always helpful :)

Service

Excellent! Friendly Very informative on my service and my options regarding a puncture in my tyre

Service

Sent car in for a tracker to be fitted at short notice. All done on time, supplied with courtesy car.

Service

The sale service was exemplirary but the after sales service is terrible.

Service

The service for my car had to be booked about 2 weeks from when I initially rang as there was no bookings available. I also feel that the time my car was needed to be in the workshop seemed excessive for a service.

Service

Nothing was too much trouble

Service

Always very professional and helpful

Service

Kept up to date with details about work being carried out on my car. Courtesy car provided.

Service

Overall, great service.

Service

Again efficiency and helpfulness.

Service

Had a problem that was caused by Halfords which had to put right by BMW You were outstanding.

Service

Slight niggle with tyre inflation sensor the last twice it has had tyre related work.

Service

Everything I asked for was done.

Service

After booking a wash and vacuum, the car had been cleaned but was covered in sawdust

Service

This car has had too many faults which is not what we are used to with Bmw's

Service

All work appeared to be done to a good level. Including resolving an irritating rattle. Car was cleaned, loan car provided all achieved in a friendly and efficient manner.

Service

They went out of they way to get my car sorted and gave me a car to drive while mine was repaired

Service

As a single car family living in a village with limited public transport we appreciate having our car picked up from our home an then redelivered, serviced and cleaned.

Service

Highly professional from start to finish.

Service

everything was fine

Service

Nice coffee and helpful staff

Service

service provided on time, to schedule. pleasant waiting room. included valet service

Service

On returning to my car, the tyre pressure indicator came on. A quick check during vehicle check would have caught this. Wasn't on when came in. Might just be coincidence.

Service

Think your service staff need a bit of customer service training. Found the initial guy very standoffish and had to wait over half an hour over the agreed time u was told to collect my car as he was busy and waved me away when I approached him.

Service

It took two and a half hours to replace 2 tyres. This is too long to wait. I liked being invited into the service bay by the mechanic who showed me and explained the problem. I liked the video report sent to my mobile phone. I liked refreshments.

Service

.

Service

Excellent service

Service

Every thing from start to finish was excellent

Service

Fault on Nav fixed within the day, I asked about purchasing replacement car mats as the drivers side had worn through, they explained that because the mats were in the car from new they could be changed under warranty. Excellent..

Service

Was disappointed that check of car did not involve checking tyre pressures. When I worked how to use onboard system tyres were only reading 19psi not the required 35psi (rear) and 38psi (front) as stated on tally. Under inflated tyres are dangerous

Service

I can not fault my experience at all .. it was second to none

Service

This is my 3rd new BMW from Bowker Blackburn. They work hard to understand what the customer wants and do their utmost to achieve it.

Sales

Bowker were amazing from start to finish

Sales

All elements of the process were professional, friendly and customer focused

Sales

Attention to detail matters to me. I requested that the front bumper was not drilled to mount the number plate but it was. On the day of collection, there was a chip in the paint on one of the door handles. I would have expected this to be PDI.

Sales

extremely helpful staff all round

Sales

From the first day I met Robert Dixon, the whole new car purchase was dream. He made everything about buying my car a pleasure, well looked after and informed on all things regarding the new car and my X4 I was returning. Very helpful guy!

Sales

personal and efficient service

Sales

As above and they made it more than just buying a new car.

Sales

Very welcoming

Sales

Friendly and efficient, excellent product knowledge and customer service. We've used this centre several times before and are never disappointed.

Sales

Everything work out well and on time

Sales

This BMW Centre is very professional and friendly

Sales

Great staff to deal with.