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Attention to detail
Always pleasant and they get on with the job in an efficiant way.
Booked in for 08:00, I was waiting in reception until nearly 08:15 as the staff chatted away. I was advised it was a 90 minute appointment. I left at nearly 11:00. All of this to change 2 tyres. Poor customer experience.
Excellent personal service, nothing is too much trouble.
Good quality of work.
It would be nice from a customers view if the service department was open all day Saturday. Most customers work all week so the only chance they get to buy tyres or deal with service issues is Saturday or Sunday.
I will have to bring my car back in to look at apparent faults with my tyre pressures.Also the car valet is not as good as it used to be. I have been a customer for over 20 years.
staff were very helpful and booked the car in straight away. no fuss. car was handed back the following day at the time given.
They did exactly what they said they would do
Would have been higher had I not waited to be dealt with. Too many cars in for service compared to service staff
Promise to replace boot cover to resolve rattles under warranty not fulfilled, despite me driving a 120 mile round trip to drop off (for a whole day) and pick up car, they only greased it without telling me that is all they were doing.
My BMW has not had any problems and the services and MOT's very been fine.
multi-media centre failed - no carphone, sat nav, radio. it took 2 weeks for you to be able to book in a 'warranty repair' - why this was distinguished from any other repair.....and a further 2 weeks to get a part from Germany. why not in stock?
Ive always been dealt with kindness and professionalism and had an overall good experience.
Always courteous, always professional and always helpful. First Class.
Good people - just getting more remote
Complete overall satisfaction.
Very easy booking in process, I have waited for half and hour at other dealerships to book in my car. I was kept informed during the day and advised as soon as the car was ready to collect.
There is always room for improvement, so I never gove full marks.
Simply could not be faulted
The coffee and cakes were amazing.
The dealership is very friendly, courteous and professional. Any issues I've had have been dealt with to my satisfaction
Staff very attentive & willing to help
Very happy and satisfied with the quality and standard of care given to me by Bowker Blackburn, especially Andrew Skinner, he always treats me with respect. I would highly recommend him.
All expectations met
The booking process was straightforward however I requested two warranty issues be looked at. The auto boot cover was rectified but the rumbling on the front wheels (when driving at 70-75mph) was not. It was suggested a new back tyre may be required!
No issues here. I was kept well informed throughout the whole process. My car was immaculate when I picked it up.
Totally professional and on time throughout.
Impressed throughout the process, everything done to my satisfaction.
Again the Dealership i use has good Customer Service
Everything as expected just a small problem as the garage left the oil cap loose after the service so the oil leaked out of the engine and the oil light came on so the oil had to be replaced
everything explained properly, courtesy car always offered.
I was booked in last min on a Saturday after my brake lights came on. My brakes were serviced and I was back on the road within hours. My car was cleaned and washed and looked/felt brand new!
Vehicle always returned in a clean and pristine condition as it was when taken in
I can't fault Bowkers service on the day it was perfect .
Had tyre in stock, fitted efficiently.
Great customer service
Good experience initially, but not brilliant at keeping me informed during wait for delivery. Also car took much longer to arrive than initially indicated.
No problems at all. Highly satisfied with the purchase procedure
Excellent advice from the representative, Andrew Holden who I dealt with when I arranged my first BMW through Motability. It is so good to deal with an experienced and dedicated person who knows the product and works hard for the customer. Top marks!
Car was presented immaculately and the hand over explanation of all the features was fantastic.
Slight delay on delivery - but apart from that very satsified
Everything was done smoothly and efficiently and I was kept up to date with progress in the lead up to collection of the car. Staff were keen to identify themselves and indicate their area of responsibility and to give contact details.