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Needed to change pick up time to an earlier one on the day. You were able to carry out service and MOT ans still have car ready for when I needed it
Polite and efficient.
The service was completed promptly even though I was slightly late!
I was completely satisfied with the service I received from Bowker at Blackburn. They were great to deal with and returned the car on time, as well as having comfortable surroundings while waiting for the work to be done.
Trusted, professional, friendly and courteous.
Hassle free experience....easy drop off and pick-up
Had previous issues when purchased car from new
Not answering phone...
Used Bowker Blackburn for many years and have always found them polite, friendly and they can't do enough for you.
Lex made it seamless
Everyone was very professional and helpful
Extra work needed doing - new tyre for MOT so you let me have a replacement car over the weekend
Good customer service from the sales team and good service from the service department.
It would be 5 but for the price.
An issue came to light from a previous visit whilst my car was in the workshop. This was quickly resolved to my satisfaction and many thanks to Neil Parker for his friendly and professional help in resolving the matter.
Dealt with Neil.and every was explained clearly and the work carried out was to a high standard
Friendly competent service
Kept in contact during the day and car came back clean and tidy
Easy to deal with and personable
No nonsense booking. Speedy booking in. Reliable service.
Excellent service can't speak highly enough of Neil thanks.
As a loyal customer they always go the extra mile on service
Helpful, friendly, detailed.
Car returned unwashed and unvacced after being asked when dropping off if I wanted the car washing. Very disappointed it was returned unwashed when going to a main dealer. Having owned an Audi for the previous 10 years and always washed.
I have to pay for insurance for a courtesy car. Marginally acceptable when my car is in for routine servicing, but totally unacceptable when my car is in for warranty or "quality upgrade" work.
Polite service and efficient.
Robert Flanagan at Blackburn Bowker who I dealt with on Service Reception went a little bit above and beyond to help with a 'disappointment' concerning my car.
They took my car in immediately as they had availability there and then. Carried out all work within the time promised and contacted me to inform me there was warranty work that needed doing and they did that too.
Always asked if anything needs looking at but no feedback given
Overall service especially from Jordan was excellent, she kept me updated on what was happening with my car. I do have a couple of issues, there are a small dent on the drivers door that I am very sure wasnt there before and a wheel dustcap missing.
Again as previous question extremely helpful.
Yasar Mahmood provided fantastic service and went above and beyond to restore my dented faith in Bowker Blackburn. Yasar is by far the best employee at Bowker I have dealt with.
Car picked up on time & dropped off earlier than expected
Very quick and helpful with questions I had
Everything seems to be done thoroughly which gives me the peace of mind from knowing that my car will continue to run faultlessly.
Service completed whilst I waited, and car valeted. What's not to like !
I didn't feel satisfied when explained about the fault in my car. It feels like BMW was more worried about the cost than the customer satisfaction. Too much hesitation in explaining what was wrong with my car.
Because I was very satisfied with the way in which they handled the matter.
Again, the Staff in all departments where knowledgeable and thoughtful and whwn they collected my car for service they were on time.
Polite friendly staff.
Very knowledgable service staff, ( sorry cant Embery his name)
Expensive for what was done.
Lavinia Collins and yasar mahmood we're both very helpful and professional ensuring my queries were dealt with in the most convenient way.
The staff here are very friendly and helpful the dealership is very well equipped coffe tea biscuits tv wifi iPads immaculately clean and comfortable. You get emails about your car as it is been serviced very professional.
No problem whatsoever- completely in time specified and cleaned inside and out to a great standard
Why do dash cams have to be unplugged? What are you hiding? When I get my vehicle back, there is always a fault.
I was quite happy with Bowker as they contributed to the cost of the repair.
Everything was dealt with efficiently from making the reservation to collecting the car.
I am still waiting two weeks later for the VHC paperwork. The incorrect VHC was attached to my invoice and despite phoning twice I am still waiting for my VHC to arrive by post.
They didn't repair the front wheel, in my view was their responsibility
Very friendly and informative, good communications.
The salesman worked hard to get the deal which I was pleased with.
Excellent facilities and great customer satisfaction.
Bmw handled the recent re-call efficiently.
Fast, efficient service and background work undertaken quickly to provide relevant information to customer.
Friendly staff. Efficient and clearly explained work carried out
Bowker Blackburn always provide an outstanding level of service. Great care and attention, they always make you feel welcome and give good advise.
The courtesy car was too small to fit a child seat in so asked to change it which they did but made me feel like I was a nuisance. Why am I always given a mini when I've only ever had BMW's? Because I'm a woman?
Booking in, dropping off and collection was painless... Just how it should be done!
When in trouble service backup is excellent.
Great customer service!
Kept up to date at all times with the progress of our new car being built to export to arrival.
Although the car has not yet been delivered. Expected next week.
Great communication with the salesperson (Jodie Sutherland)
So far so good but early days
Didn't feel rushed. Got shown everything I wanted. Talked through the paperwork throughly.
Very attentive service by the new car sales executive
Down to earth, hassle free, friendly service
I originally put a deposit on a higher spec Series 1 only to be told four days later that the car was not available - very disappointing