OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

315 ratings and 151 comments received in the last 90 days.

29 September 2024

I was made welcome each time I visited the showroom, nothing was too much trouble.

25 September 2024

Kennie was great ?? very nice person he was pleasant, very knowledgeable, couldn't do enough for us, BIG thank you

24 September 2024

There was a problem with the order process but Bowker made all good efforts to fix and deliver

19 September 2024

Very fast and easy to order thank you kennie

08 August 2024

Everything was explained in simple terms. Robert was highly courteous and friendly throughout. No question was too much for Rob to answer no matter how trivial. Handover was perfect. Olivia was excellent in explaining the features of the car.

05 August 2024

Due to kennie and his expertise

03 August 2024

I changed from Williams BMW to Bowker as in the last couple of years we have been increasingly disappointed with customer service there. Bowker took over mine and my wife's servicing recently and we were blown away with the service we received.

25 July 2024

Whilst we were a tad disappointed that the delivery date was a month out from the original date, Sabastian and Rob helped by providing a car for one weekend that we really needed the car for whilst waiting. This helped out greatly.

20 July 2024

I was kept up to date about the delivery of my car and didn't have any issues with the purchase.

13 October 2024

All the staff I met with were attentive and friendly. The fault was diagnosed very quickly, within minutes of me dropping the car off! I received a call later in the day to tell me what the issue was and that the part was already on order.

13 October 2024

No complaints, service completed in timescales provided.

12 October 2024

Good service and well informed

12 October 2024

I do not wish to say

12 October 2024

Very impressed, the standard I have come to expect from BMW. Far better than other dealers such as Ford, Vauxhall etc.

12 October 2024

Great staff

11 October 2024

Felt very welcome

10 October 2024

Network went down so I couldn't take a courtesy car. Ended up being without a car for 2-days.

10 October 2024

Maintain their high customer standards

10 October 2024

Nothing to comment other than keep it up

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