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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
314 ratings and 157 comments received in the last 90 days.
11 April 2024
From the test drive of the car to driving it away it was very efficient service. Could not complain about anything.
10 April 2024
Friendly supportive staff with good communication
09 April 2024
We had a good idea what car we wanted, configured the car with a couple of additional extras and the delivery was sooner than expected.
03 April 2024
Excellent and professional service was provided.
29 March 2024
Again Rob Dixon made the whole process extremely smooth handover, and took all my stress away
26 March 2024
Everyone was helpful and friendly.
25 March 2024
No negative issues to comment on.
21 March 2024
Looked after by Seb over the phone did not visit dealership until collection. Fantastic service from beginning to end cannot thank him enough
07 March 2024
Allowed to browse the cars on display but as soon as we were ready to ask questions, Kennie was there to help. Excellent knowledge regarding the car in which we were interested. Nothing was too much trouble. Made us feel important and valued.
07 March 2024
very smooth and efficient process - friendly yet professional staff
28 February 2024
This is my 3rd new BMW I have purchased. My previous 2 with Sebastian in Colne and since he has gone to Blackburn I was keen to speak to them for my new 128ti. Rob Dixon & Seb were again simply outstanding and made the whole experience a total joy!
23 February 2024
Great car and the one niggle we had with the driver's door was fixed quickly and with good customer service.
22 February 2024
Always very easy dealing with the team at Bowker. Very helpful and made the process pain free.
22 February 2024
Excellent throughout
27 January 2024
Excellent service, very friendly, professional and knowledgeable
27 January 2024
Sebastian Gwizdek was busy with a staff meeting. Upon seeing me, he dismissed the meeting and dealt with me. V. Impressive. The same applies to Mark Heys ie initial pickup was noon. I turned up at 930 and he kept all aside and tended to me. Superb.
17 April 2024
Service department very friendly and knowledgeable, better than most I've had to deal with
17 April 2024
The service department I dealt with were amazing (Andy & Kel)
15 April 2024
A* level of service from start to finish
14 April 2024
Very happy sorted me out with a loan car and then a complimentary wash and hoover for my car after it's service.
13 April 2024
Very satisfied
13 April 2024
Services staff were excellent
13 April 2024
My experience at Bowker Blackburn has been very good, no problems
13 April 2024
Great service Nice coffee relaxation area Pleasant staff
13 April 2024
Good communication and helpful, technician Craig was very good.
13 April 2024
Did everything I needed in decent time and for reasonable price
10 April 2024
All work carried out to a very high standard
09 April 2024
From start to finish the whole process was effortless. The service advisor was brilliant and kept me informed all the way through
09 April 2024
Great customer service and nice clean car!
09 April 2024
Kieran Foode is my regular service advisor and always takes excellent care of me. I have been a customer of Bowker Blackburn for many years and have had 4 different cars from them. They are a delight to deal with. First class.
08 April 2024
Well informed and was able to have my car collected from work which was a huge help given I work at the hospital
08 April 2024
Very friendly and helpful staff, always feel they do their best for me, with my car, comunication good
08 April 2024
Recent visit. Car wad bought from BMW dealers and always maintained by the dealer.
08 April 2024
As above dealing with friendly efficiency makes the experience smooth and pleasant apart from the cost.
07 April 2024
Service staff were abrupt when told I had not received any updates about my service via txt, email or app. I was promptly shown a date and time within a bowker system and told
06 April 2024
Dissatisfied Because they don't have courtesy car to give to the customer when they drop off their vehichle. And the customer service is not Good they so rude
05 April 2024
Service was excellent
04 April 2024
I have always found Bowkers to be helpful and reliable , during the over thirty years of being a BMW customer I have never had to complain about any aspect of their services.
03 April 2024
Ensured good communication keeping me updated on the work being undertaken to investigate and resolve warning messages Car collection and provided a loan car Made the whole experience easy
03 April 2024
Dealer couldn't have been more helpful
03 April 2024
No issues
03 April 2024
Good friendly people
03 April 2024
Job was done at my convenience when i was on holiday and returned to my home
31 March 2024
Great service
30 March 2024
Provided support throughout process.
29 March 2024
Car ready when promised. Returned clean. Staff pleasant, but when I arrived all service staff seemed busy and I felt I was left standing there like a 'spare part' for a while.
28 March 2024
no issues, no surprises
27 March 2024
Service check in and information was great Job was completed, I noticed the air vent had not been clicked into place correctly, vehicle had to return to service bay briefly. Driving home I noticed a pair of black vinyl gloves in the drivers footwell
27 March 2024
Got what I needed but labour very expensive
27 March 2024
Kelby Jackson was excellent. Her professionalism and knowledge was second to none. She kept me up to date on the progress of the repairs and the car now drives great. She is an asset to your team. Thank you.
27 March 2024
All was good
26 March 2024
I've been a customer of Bowker BMW for almost 10years. Their level of service and customer care is second to none.
26 March 2024
Everything that needed doing was done
26 March 2024
Overall good experience from dropping the car off to pick up. I was kept informed of any points raised about the vehicle
25 March 2024
Always first class care & service
25 March 2024
Work undertaken efficiently and fully kept informed.
25 March 2024
Nice and pleasant staff
25 March 2024
I wasn't completely satisfied as I would prefer for someone to give me a call about the work required on my car instead of using links.
24 March 2024
Great service, great communication and very helpful
24 March 2024
No issues
24 March 2024
Everyone very pleasant and knowledgeable. Excellent explanation of what was being done and informed at every stage about progress.
24 March 2024
Slight misunderstanding over length of time I had to wait.
24 March 2024
Very satified
20 March 2024
Not great when u arrive on time at Kieran's desk and say good morning to him to be ignored and he keeps his head down at his computer ignoring me. Eventually the lovely girl next to him acknowledged me and told Kieran I was stood waiting in front
20 March 2024
Friendly and efficient customer service,video of any areas flagged by the engineer during the service is a nice touch
20 March 2024
First class. All friendly and engaging and Scott Taylor is exceptional with follow up calls and keeping me sighted on matters.
20 March 2024
I cannot fault Bowker Blackburn, always first class.
19 March 2024
Did what they sad,quoted price remained same
19 March 2024
As above
16 March 2024
I arranged a courteous car. By chance, a friend advised me to check that this would be available , as I am over 80 yrs old. On checking , I was advised that a car would not be available I would have been very annoyed if I had turned up with no car
16 March 2024
Took a long time to diagnose a failed camera
16 March 2024
Olivia in the service dept. Dealt with the issue with heater/blower fault efficiently and professionally. The loan of the 1 series made it easy for me to leave my car with bowker and carry on with my normal working day with minimal disruption.
15 March 2024
Service good, but very costly.
15 March 2024
Great family business with knowledgeable attentive staff
15 March 2024
As always cannot fault Mr Andy Skinner absolutely brilliant
14 March 2024
No issues
14 March 2024
It was a premium service fitting a premium brand
14 March 2024
Great service from the service rep who handled my visit, she went over and above which was really appreciated
14 March 2024
All good
14 March 2024
Good team to deal with
14 March 2024
As above we tried to cover any and all possible issues by having a full health check on the car only to find problems with the car so very soon after being in your garage.
14 March 2024
Staff are always friendly and helpful
14 March 2024
Completely satisfied.
14 March 2024
Friendly and efficient. 10/10
14 March 2024
They worked to get me a good price and the work was done quickly
14 March 2024
See above about additional work charged for which was not required or possibly even completed.
14 March 2024
Friendly, polite and helpful _ Andy initially picked the issues up and responded quickly with a loan vehicle too
14 March 2024
See above
14 March 2024
The car had an engine fault when collected and was sold with a tyre that needed replacing. Bowker resolved both issues but with some resistance regards the tyre.
14 March 2024
Quick and easy service, also very accommodating to my schedule. No complaints at all.
13 March 2024
Very professionally treated.
13 March 2024
Car went in for a parking sensor being looked at. A part was brought from another site which I was told was missing a wire. Car kept in for days, the correct part should have been ordered. No wash and vac, no feedback about any recall work done/not.
13 March 2024
The service from Kelby was exceptional from start to finish for my MOT, my car has thrown up a question regarding tuning and she's trying to sort that out for me. Kelby has great customer service skills and I have no doubt that she will do her best f
13 March 2024
Very polite and helpful
13 March 2024
As above
12 March 2024
Overall very easy to deal with. Did exactly what I needed and on time
12 March 2024
Easy to book various options available i.e. fast lane
11 March 2024
First class customer service from Kieran and the service lads. Car feels great and looked like new when collecting
11 March 2024
Andrew Skinner senior service advisor dealt with the service/ mot requirements on my X3 and gave advice on our other bmw a 116 d , he was very proffesional and courteous. Please could you say a big thankyou on our behalf . Regards
09 March 2024
I always come back to bowker blackburn as both my husband and I have bought are cars from there and we've loved the cars and the bmw service we get. I wouldn't go anywhere else for a BMW.
09 March 2024
Great service. Would recommend.
09 March 2024
The staff member who served me called Andy, was perfect and helped a lot.
09 March 2024
All work down and car cleaned
09 March 2024
Went to book car in for service and after a detailed review by the service agent found it would be cheaper to book a service pack. Agent then made sure all servicing could be done within the time frame
04 March 2024
Good communication
01 March 2024
Service advisor Kelby did a fantastic job at keeping me informed on the status of my vehicle, even when an issue occurred whereby the vehicle was not ready for collection the same day, she managed to arrange a courtesy! HIGHLY RECOMMEND!
01 March 2024
Efficient, polite but costly
29 February 2024
Well informed and knowledgeable staff
29 February 2024
Reception and service personnel were polite, helpful and communicated about my car.
28 February 2024
did what they were paid to do, something that's difficult to get nowadays
27 February 2024
All the staff I dealt with at Bowker Blackburn were very nice and friendly. My car was ready on time and even cleaned inside and out.
27 February 2024
Efficient and informative
27 February 2024
Great dealership - friendly efficient and competent. Had use of a courtesy car. Caring staff who seem to listen.
27 February 2024
Very helpful
27 February 2024
Very good service
27 February 2024
See above
26 February 2024
They understood my shock at the price and offered me a service inclusive package to help. This was at a lower price than my local BMW dealer Williams, who did not offer (I had to ask) and were charging higher for the service anyway.
26 February 2024
Easy to deal with and met all our expectations
26 February 2024
Everything fixed and more
26 February 2024
See above
26 February 2024
Top notch! Enough said.
26 February 2024
Genuine parts with a genuine guarantee fitted by properly by trained mechanics
25 February 2024
I appreciate that mistakes can happen in any business but thus has seriously impacted my confidence in Bowker Group. Previously I had been very happy with the service that I received from them.
25 February 2024
Had vehicle ready in time
24 February 2024
Great service from start to finish .Kieron on the service desk was exceptional.Very welcoming and very informative.The work required was very clear from the video sent which I agreed and all carried out promptly.Kelby, on collection was lovely too !
24 February 2024
Maybe there should be a no star option. That is how dissatisfied I am with my service experience.
24 February 2024
Did what they said they were going to
24 February 2024
Great staff the best BMW dealer
23 February 2024
Problem with driver's door was fixed quickly and at as little inconvenience to us as possible.
23 February 2024
The service receptionist who dealt with my car both times I've visited recently is fantastic at her job. Really good communication and excellent customer service skills.
22 February 2024
Efficiency at its best
22 February 2024
The service staff made it so easy and special for me
22 February 2024
Cars in the showroom and absolute disgrace .. sand in the engine bays . Fingers prints all over them , mats misplaced and covered in dirt .. water marks and scratches in the paint .. what's I do for a living is educating dealerships with this problem
22 February 2024
Efficient
01 February 2024
Collected the car from work and returned it with no drama
31 January 2024
The only issue I had was when I brought the car in under warranty I was informed that if they didn't find the fault I would be charged £164.00 which I was utterly disgusted with, I would not be bringing the car in if there was nothing wrong
31 January 2024
Service provided was good and professional
30 January 2024
I was very satisfied with the service from Bowker Blackburn.
29 January 2024
The problem I brought my car in was not sorted, advised a new panel for power steering replaced but this may not solve the problem.
29 January 2024
Failed to repair all faults, I had to replace an indicator bulb myself, which I had mentioned to the service centre as one of the issues that had arisen with the electrical fault stemming from the drivers door.
29 January 2024
The service took longer than stated
28 January 2024
explained when dropping my car off the tyre pressure needed to be looked at as it was low on all tyres. When I drove the car away it was evident it was not looked at eventhough it had just been through MOT. 3 still low and the new tyre was too high
28 January 2024
They kept me informed
28 January 2024
Didn't repair drivers side screen washer
28 January 2024
Professional, friendly and helpful staff.
28 January 2024
Noticeable big improvement in Service experience, Olivia was very helpful and efficient in organising repair and combining a future scheduled Service. Very difficult to contact her on the phone though so 4 stars after repeat calls not returned.
28 January 2024
Think I received good value for money
28 January 2024
Overall good service also very pleasant staffs
28 January 2024
It's always a pleasure to deal with Bowkers . The service department is particularly well managed . Stuart Rose is an asset and one of the main reasons I continue to buy BMW
28 January 2024
My appointment was cancelled and I was not informed
28 January 2024
As above
28 January 2024
was told i'd get complimentary cleaning but job wasn't even done properly
27 January 2024
Great customer service by Kieran Foode.
27 January 2024
Amazing service
27 January 2024
Allways a trouble free experience.
27 January 2024
Hassle free
13 April 2024
I am a repeat customer and to be honest I wouldn't go anywhere else now! The staff are friendly, professional& knowledgeable, whilst giving you the space and time you need to make decisions.