About Your Local BMW Retailer

01254 274444

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

197 ratings and 110 comments received in the last 90 days.

04 July 2025

Very happy, we were early for our pick up and even though Damian was running late because of his previous handover he was still very attentive and sorry for keeping us waiting

01 July 2025

Everything was done and ready for me to just enjoy my new car

24 June 2025

We have changed dealers from Williams to Bowker and bought 2 brand new cars in the last 12 months. From initial discussions through to ordering and collection the experience has been nothing short of fantastic from the entire team.

16 June 2025

Friendly service from start to finish.

11 May 2025

Very pleases with the experience and assistance provided

24 April 2025

Great service, this is my third car from Rob and Seb.

24 April 2025

All staff were great. Welcoming and friendly. Couldn't do enough to help. Particularly Craig Stevenson, Seb Gwizdek and Damian Gosciewicz

16 April 2025

Computer systems down.

04 July 2025

Excellent service from start to finish. Andy and the workshop team were great in trying to resolve the steering issue with my car. Andy kept me updated throughout the whole process and workshop team did brilliantly in correcting the issue.

03 July 2025

Detail included in answer 1

02 July 2025

Parts are expensive

02 July 2025

Always efficient and professional

02 July 2025

As above

26 June 2025

Andy Skinner in service, as always goes that extra mile.

23 June 2025

Excellent service from all the team - especially Kieran

23 June 2025

The service was free as part of our deal ?? Your well informed during the service It was an easy drop off and pick up

23 June 2025

All I needed as above

23 June 2025

very easy to sort out

See all reviews

22 June 2025

Was disappointed to find that my car hadn't been cleaned ( this to me is as important as having it repaired) I got in touch later as I had collected it after 5 pm and brought it back to be cleaned . Happy !!

22 June 2025

Excellent customer service from start to finish from knowledgeable helpful friendly professional team

21 June 2025

Effective, simple, pleasent experince with Bowker Blackburn after car developed a fault. Service as it should be. Kelby was both professional and personable.

20 June 2025

Efficient communication, ease of booking and generally a pleasure to deal with.

19 June 2025

First class service

19 June 2025

No hard sell and the transaction was fast and efficient. The salesman (John) was extremely helpful.

18 June 2025

Andy

17 June 2025

All work carried out as expected. Kept informed and completed on time.

16 June 2025

All good

16 June 2025

All staff, engineers extremely friendly, thoroughly explaining and advising on all aspects of repairs and servicing being carried out on my car and the end results are perfect.

15 June 2025

Bowker Blackburn have been servicing my BMW for quite some time now and I can't recommend them highly enough.

15 June 2025

I appreciated that Kelby had saved a baby mirror from my previous use of a courtesy car which I had left in there by mistake, she was very friendly and knowledgeable

12 June 2025

Upon entering the building, the male receptionist was super pleasant, very professional, friendly and helpful. He listened to me and explained the process. The person who dealt with my car, phone calls etc was extremely professional and clear.

09 June 2025

Service department were excellent when fitting new tyre. Not completely satisfied with new car due to technical issues. Bowker have resolved but new issues arising.

09 June 2025

Always helpful with any issues

08 June 2025

Good job & give a very good advice

08 June 2025

Same as above

07 June 2025

Everything was taken care of. See above

07 June 2025

Andrew skinner at service is a true gentleman who always looks after all of our bmw cars

07 June 2025

Very helpful friendly and efficient

07 June 2025

All good

06 June 2025

Great customer service

04 June 2025

As above

03 June 2025

Great service

03 June 2025

Lovely staff members

02 June 2025

Car was in for summer health check. Wifi and snacks were ideal while I waited. Service spot on.

01 June 2025

From buying the car from bowker to maintenance all been easy, all due to the staff, I dislike using people less systems and so far it's been great

30 May 2025

I have dealt with Bowker Blackburn for 9 years now. They look after both of my cars and have always received excellent service from them; often going the extra mile.

30 May 2025

As above.

29 May 2025

Did what I asked you to do.

29 May 2025

Very friendly and helpful staff

28 May 2025

Only problem I had was that I don't get a courtesy car when requested

27 May 2025

Shout out to Andy Skinner in service. Always great to deal with.

27 May 2025

everything went to plan, vehicle collected, serviced, I was kept updated, and a clean car was delivered back. Exactly what I have come to expect.

26 May 2025

As I have mobility issues I would have liked to have been offered a transport service

25 May 2025

Great customer service.

25 May 2025

Great service and great communication

25 May 2025

As above.

25 May 2025

Since the brake fluid change the noise from the pads is more noticeable. I appreciate some noise is normal but the pads are not new and it doesn't pull under braking. Just a little concerned.

24 May 2025

Mot in and out in 90 minutes

22 May 2025

My car came neck in pristine condition .

21 May 2025

Very easy and professional

20 May 2025

See above

20 May 2025

A good job giving me reliability all the time

20 May 2025

Excellent service. Quality customer service with all aspects of looking after my vehicle.

19 May 2025

Always very helpful.

18 May 2025

I was satisfied with the Sirvice

16 May 2025

Again reception helped and advised with the booking, and I received an up to date report from the service team

14 May 2025

Everyone was helpful

14 May 2025

As above

13 May 2025

Jonny gave first class service and tried to make the experience of buying my car as painless as possible. Very easy to business with.

13 May 2025

As above

13 May 2025

Did what I asked

13 May 2025

Car fixed, great service, goood communication and a full explanation of what went wrong.

12 May 2025

No complaints at all

12 May 2025

Great dealership.

09 May 2025

prompt service

08 May 2025

Service carried out efficiently and to my satisfaction.

07 May 2025

The customer service we receive at Blackburn is amazing. After being a long time VW customer and having many issues. The service I receive from Blackburn BMW is second to non. So happy and can't thank them enough for being amazing.

07 May 2025

Superb staff at Bowker Blackburn!

06 May 2025

Ease of use and great customer service.

05 May 2025

As above

05 May 2025

Kieran went above and beyond in making sure my experience was of the calibre of a premium brand.

04 May 2025

Bowker did very well. Sent me the vehicle health video, knew their stuff, advised me when there were delays.

04 May 2025

Had brake fluid service Excellent job

04 May 2025

3 of the 4 BMW's I've had were purchased from & serviced by Bowkers of Blackburn. I have never had any problems, so will continue to use their services.

03 May 2025

Good communication throughout.

30 April 2025

The service and MOT were completed and my car was cleaned.

29 April 2025

I delt with Andy, he explained exactly what the problem was with my vehicle, explained what exactly what was needed to put my vehicle right again, updated me throughout the time my vehicle was on site via the watts app system which is a great idea.

29 April 2025

As above

29 April 2025

All round great service - Friendly and informative where interactions took place

26 April 2025

Exceptional guy Kieran, great service from him, very willing to help and advice.

25 April 2025

Good customer service but I had to return my car as the service light hadn't been reset

24 April 2025

Not fully, I got the job done what was needed very efficiently, but I asked for a service as well, and nothing was mentioned and didn't get it done, now I've got to book it in at preston bowker.

24 April 2025

I was extremely pleased with everything

24 April 2025

I was satisfied with the service provided however I don't like the new automated check in (which didn't even work properly) as it made the experience less personalised.

24 April 2025

A good all round service

22 April 2025

The work was completed on time and car was cleaned and vacuumed.

22 April 2025

Kieron arranged and kept me up to date on the repairs required, no need to chase. Thank you.

21 April 2025

The service experience at Bowker Blackburn was outstanding.Mia looked after me and made my visit flawless,from start to finish she took time to listen to my needs and met them with a no problem attitude.

20 April 2025

Helpful friendly staff

19 April 2025

Felt relaxed my Wife's car was in good hands, came away very pleased.

19 April 2025

Service staff always very helpful whenever I have a problem

19 April 2025

Communicated throughout via sms

17 April 2025

Very polite and professional

15 April 2025

Great service

15 April 2025

Very professional and excellent being able to do sat morning

15 April 2025

I would highly recommend BMW in Blackburn

15 April 2025

Very prompt and very pro active at service centre

14 April 2025

Very pleasant experience

14 April 2025

Thorough

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