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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
301 ratings and 209 comments received in the last 90 days.
04 September 2026
Robert Dixon was excellent, very knowledgeable and not pushy. He was professional and polite throughout the process of looking for the right car for me and the final handover
04 September 2026
The salesmen, Mark Heyes and the sales manager Mr james Kehoe were very helpful.
04 September 2026
Rob Dixon kept me informed throughout the process from order to delivery.
18 August 2026
Great communications, very informative and smooth process.
26 July 2026
Rob answered all our questions and was very patient explaining to us the cars many features. The experience was very relaxed and unhurried.
20 July 2026
Damien was extremely knowledgable about my new car and was able to answer concisely my many questions. Damien was very helpful with all aspects of my purchase and I felt he went over and above what was expected.
11 July 2026
The delivery time that was longer than expected. First delivery date was the end of April, then mid May, then the end of May then June..... Ended up being the end of June but that was something out of the control of Bowker.
08 July 2026
Salesman Damien was excellent, but only had car (brand new) for 2 days and it broke down, had to have a new gear box .. not great for new car , destroyed confidence in car
28 June 2026
Very easy process from start to finish.
11 June 2026
Excellent service all round from Bowker Blackburn and from Kennie Hill and Olivia Holmes in particular
11 June 2026
Ive had excellent service
06 September 2026
I did not feel that I should be responsible for an add blue failure and a computer glitch which I repotted over 6 months ago and was told not to worry if the earning lidht stays on
06 September 2026
Up to date information
06 September 2026
The advisor was super. Very helpful
04 September 2026
Keiran absolute credit to company
04 September 2026
Excellent experience with Bowker Blackburn. Kennie in sales was exceptional and I thoroughly recommend him to anyone
03 September 2026
The work was carried out and the car return as I would have expected.
02 September 2026
Previous issues with the centre. I only used them as I've taken the service plan out and my wife was taking me to lunch within the area.
02 September 2026
The work warranty was completed on the day as scheduled
02 September 2026
The reception staff, Michael Duckett and Craig Stephenson were all very helpful and friendly.
01 September 2026
Great service
01 September 2026
Excellent service would highly recommend.
01 September 2026
When dropping off my key i have to use a screen which basically tried to sell me every option under the sun, replacement key battery, service plan, litre of oil etc, I just want to drop the car off why does it have to be a sales pitch.
01 September 2026
Very helpful and all done smoothly with no hassle
31 August 2026
efficient, professional, helpful
31 August 2026
Felt like the waiting time was much longer than necessary. Would be nice to be kept up to date with how long is left.
31 August 2026
Excellent customer service and professionalism from BMW BLACKBURN.The day I took my car for service they serviced,cleaned and washed on time . Very happy with service department .
30 August 2026
BMW Blackburn , could not be better, car collected , and returned fully valeted , sound service advice and detailed service report generated. would have no hesitation in recommending this BMW centre . kelvin Gillett
30 August 2026
3days for a simple recall seemed excessive
29 August 2026
All work carried out to plan.
28 August 2026
I have recently taken delivery of the 5th BMW I have purchased from Bowker BMW Blackburn. As usual, excellent service throughout. I will definitely be returning to this dealership for my next BMW.
27 August 2026
Kieran was particularly helpful. He told me that he lives near me and in future he could pick up and drop off my car. This is above and beyond the level of service that I would expect!
27 August 2026
Always professional & welcoming
27 August 2026
Good
26 August 2026
As always, exceptional service and customer care from Bowker Blackburn. Great communication throughout from Kieran.
25 August 2026
Had a place to work and got the car serviced too.
25 August 2026
To be honest I was a little apprehensive about the recall due to previous recall experience at BMW, previously I was told I needed new brake disc and pads as they were 20% worn, my response was does that make them 80% ok. This occasion It was all ok.
25 August 2026
Quick, video provided informative.
24 August 2026
They found my problem and rectified it in a very proffesional manner
24 August 2026
Very satisfied , Craig took care of the day and sorted a Courtesy car out for me . Very happy
24 August 2026
Melvin was professional, courteous and knowledgeable as always.
23 August 2026
I was waiting for about 30mins for my service representative when picking up my car because he was with another client before someone else decided to take care of me.
23 August 2026
fantastic from start to finish. service manager and use of office for meetings whilst I waited was superb
23 August 2026
Great customer service
23 August 2026
Easy to organise Job done
22 August 2026
Can always rely on Bowker, excellent customer service.
22 August 2026
Staff helpful but didn't get a call to tell me car was ready I had to call and then rush across before closing time
22 August 2026
Pleasant wait whilst work carried out
21 August 2026
Very friendly and capable staff
21 August 2026
Friendly and prompt.
21 August 2026
It was only to do a recall for an airbag . the service and MOT was taken at another independent garage prior to the recall ..
18 August 2026
There was an issue with my car after I picked it up, I went back and told someone and it was resolved there and then (they took it straight back into the workshop).
18 August 2026
First class customer service form Bowkers. Car booked in and all work completed within two hours.
18 August 2026
Customer service
18 August 2026
quick and easy experience
18 August 2026
Quick service
17 August 2026
Excellent service as always
17 August 2026
Great service and communication. Issue with bumper set up caused me a bit of stress.
17 August 2026
Fault sorted in a day including replacing part, sorting warranty claim and cleaning my vehicle
17 August 2026
Couldn't fault the service.
17 August 2026
Prompt efficient service reasonably priced relaxed waiting area
16 August 2026
Received one update via email but wasn't told of completion time
15 August 2026
Great customer service
13 August 2026
Easy experience, great that the service team contacted me and there was a lot of capacity to book a service slot to suit me.
13 August 2026
Everything start to finish was great
13 August 2026
Excellent customer service as always and quickly diagnosed the problem with my car also recognising I had an extended warranty.
13 August 2026
MOT completed successfully
13 August 2026
Everything very thorough, and I was kept informed with updates.
12 August 2026
Picked my car and dropped off. So polite over the phone and very friendly chat. Very knowledgeable staff.
11 August 2026
Very helpful staff who seem to go that extra mile to sort out any problems or questions promptly. Bowker BMW Blackburn is now my preferred dealership for anything bmw related.
11 August 2026
Kelby was brilliant as always, Car repaired and ready in the time allotted and the atmosphere of the Blackburn dealership is relaxed and welcoming..
10 August 2026
Quick and efficient
10 August 2026
Aside from several attempts to up sell, they claimed alignment wasn't possible as ride height was 1mm too low on one corner. The car is 11 yes old & that's expected. They wanted £180 to investigate so who knows what they'd find. For 1mm! Pump tires!
09 August 2026
Staff were kind and very professional
09 August 2026
Good service
09 August 2026
Great service
09 August 2026
Brilliant customer service from Kieron
09 August 2026
I was very impressed with BMW Bowker with their patience and knowledge in regards to trying to trace my oil leak and their explanation once it was diagnosed.
06 August 2026
Quite a long wait in reception when needed to get back to work
05 August 2026
They picked up car from my home and returned it back washed and clean . They did all the necessary work required. The person I spoke to on the phone in service was kind and courteous .
04 August 2026
Following placing my order and arriving for my scheduled appointment was informed the work would consist of two and half hour for the works to be undertaken and completed. Alas the works took considerably longer and no one updated me on progress.
04 August 2026
I'm now having to make another trip back to you for a poorly fitted new seat base on the driver side the back section where the rear passenger sits behind. The driver hasn't been fitted properly and all the white foam sponge sheet is on vi
04 August 2026
Cos I was satisfied
03 August 2026
Very good service
01 August 2026
I felt it was a great experience. Duncan was really welcoming and thorough during the process. He was able to help with any questions we had.
01 August 2026
Because people listen to me and treat me well.
01 August 2026
The service staff were fine but when my wife asked a salesman if he would show her the ix3 boot (we have a 2024 iX3 and she wanted to check whether the boot is as high as our dog needs the headroom and our existing iX3 is fine) he was quite rude)
31 July 2026
I was very pleased with the service Jessica provided for me. So helpful from the inspection to the handbrake being fixed. Jessica also checked up on me once the car was ready to see if I was okay getting to the car.
31 July 2026
Car service all completed properly, receptionist very helpful and polite. Car wash was not dried off, and left water marks all over the car and looked far worse than when it arrived, I had to clean the car myself when I got home.
30 July 2026
No issues very well organised.
30 July 2026
Very good and very quick would work
30 July 2026
Great friendly service
30 July 2026
Great staff, excellent treatment, always kept informed of progress.
30 July 2026
Profesional staff , profesional work carried out. Top notch.
30 July 2026
Great customer service
29 July 2026
My overall experience was very good, all fast and efficient service. Kieran the Service Manager was professional from start to finish. Provided me a curtesy vehicle, appropriate for my job, service was done quickly and customer experience was 10/10
29 July 2026
Agent, drilled down to find pre-recall rear light cluster issue, well done lights replaced problem solved well done Bowker BMW
29 July 2026
My car was collected and returned at the times stated. Very pleasant person who did both. The garage kept in communication during the service. Very pleased throughout.
29 July 2026
Completely satisfied
28 July 2026
I was kept informed as the repairs were carried out. The cost was very high but I was pleased about the 2 year guarantee.
27 July 2026
. .
27 July 2026
Very friendly and helpful.
27 July 2026
Always great service from Bowker
26 July 2026
Easy to book appointment. Quick service and good communication throughout.
26 July 2026
Very friendly reception staff. Easy process to drop off my cars and get to work
25 July 2026
Excellent customer service. Kelby made sure everything was sorted prior to arriving and making sure everything was done on time during the service visit.
25 July 2026
On your inspection of my vehicle you found a fault that doesn't exist. You said that both my front end shock absorbers were leaking and need charging S/absorbers were changed in may this year impossible that they were leaking !!!
25 July 2026
M3 booked in for 2 yr service, had to wait 40 mins to see someone, coffee machine broken, wasn't offered a drink. Service reception man was great and made up for poor service at the start but not the usual great Bowker BMW service I have come to expt
25 July 2026
Everyone was helpfull and pleasent and gave me information re the service. Thankyou
24 July 2026
Always feel comfortable when I'm dealing with Kelly Jackson.
24 July 2026
Thanks Craig. For supporting me through the process
24 July 2026
Having experience poor customer service for years dealing with Landrover, it was refreshing to have such good customer service at the BMW garage in Blackburn. Everyone was so helpful and polite. Craig was really nice and also the vehicle technician.
23 July 2026
For several years I have been telling you that you have the incorrect phone number for your customer.
23 July 2026
Complete trouble free service from BOWKER BMW , car returned nice and clean. Thankyou all.
23 July 2026
The service advisor was, very professional, calm and empathetic. I was offered a courtesy car whilst mine was being fixed. Moreover, they provided me with quality information to allow me to make informed decisions.
22 July 2026
Lovely welcoming staff, quick service great space to work in whilst I wait.
21 July 2026
I didn't take my car to the service centre, it was picked up and dropped back off again after everything was done which was brilliant for me
21 July 2026
I like the video diagnosis of my fault and why it failed its MOT. But your price to rectify the issue was astronomical. Why are you competitive on some things and so far off the mark on others. You quoted £1100. I payed £500 elsewhere.
21 July 2026
Car was collected from my home and returned later in the day -very efficiently
21 July 2026
With the exception of the personalised and heartfelt apology for delay having waited to drop the car off "apologies Mr Welsh we're having the most Monday Tuesday ever" I can't claim to have felt much in the way of warmth of service.
21 July 2026
Great service, kept informed when my car was in the workshop.
21 July 2026
A smooth experience from arrival to service completion. Friendly staff helped to make Bowker a superb place to have the car serviced. A complete update on the service was given promptly on the app.
20 July 2026
Professional,Friendly,Knowledgeable
18 July 2026
Very professional and answered all my concerns
17 July 2026
Service received was first class, nothing was too much trouble and the communication was on point.
15 July 2026
Friendly experienced staff providing a professional service.
15 July 2026
2.5 hours to re-charge my air conditioning is not acceptable
15 July 2026
I had a great experience with the BMW Bowker Blackburn service team. The staff were professional, friendly, and kept me informed throughout the process. The service was completed on time, and the quality of work was excellent.
15 July 2026
Chose Bowker because they offered a free vehicle health check if I had the air bag safety recall work done at Bowker Blackburn. The air bag upgrade was satisfactory. The health check comprised a qualitative tyre report, no brake/steering etc report
15 July 2026
I turned up a day early and even though they were busy they fitted my service in
15 July 2026
Just not that friendly or informative
15 July 2026
Service advisor was really great informative and happy to help
14 July 2026
The process was very easy, the option to have the car picked up from home and returned later in the day was excellent.
14 July 2026
Bowker BMW friendly/excellent service.
13 July 2026
I feel that the verbal communication following the service at the service desk was very short and not entirely helpful. However, all information has clearly been included in the written report.
13 July 2026
Very always a great service
13 July 2026
i would have given 5 stars had i been able to deal with blackburn exclusively. i was directed (by phone) to preston....there are not enough characters left to explain things in detail. if someone cares to call me on 07870 608447.i will clarify.
12 July 2026
When i took my car in, The "salesman" who i saw when i visited showed a complete lack of interest, The Tecnician who i saw later was brilliant he explained everything.
12 July 2026
Below standard
11 July 2026
Quick and easy service
11 July 2026
Excellent service and support from all involved
11 July 2026
I have been a customer for the past five years and the staff are very helpful. Craig Hession is particularly friendly and always makes me feel welcome. The prices can be higher than other places but they are the authorised dealers.
11 July 2026
The service department at BMW Blackburn are outstanding. Craig Hession and Chris Nuttall have gone the extra mile to resolve the issue with my car.
10 July 2026
I was a little disappointed that my car was not ready for the time I asked for and the young service receptionist seemed rather disinterested when I called in for an update
10 July 2026
Excellent service brilliant staff
09 July 2026
Welcomed at the reception, escorted to my service manager, provide with a comfortable waiting area and get up to date in person and via messages / emails
09 July 2026
Completely satisfied excellent customer service bt Kieran he was the face of BM Bowker & he couldn't do enough for us such a lovely lad & very professional he's a credit to the business in service division
09 July 2026
Good all around service
09 July 2026
Apart from the work being completed, we were provided with video evidence and a report.
07 July 2026
Had free wash and hoover. Car still dirty
06 July 2026
Great service, fitted me in on a Saturday
06 July 2026
From booking to completion everybody was very nice to deal with
05 July 2026
Great service as always
05 July 2026
I was sat there for 5 long hours with a toddler just to change brake pads which was booked in
04 July 2026
Dropped car off and was advised of its progress of service. Car was washed and vaccumed also. Car could have been charged
04 July 2026
Staff where great Information sent to me about the car was informative and let me know what was going on Service carried out and vehicle returned on time
02 July 2026
Cos they come out pick my car up then bin it back .all nice wen I go there thank you
02 July 2026
Very professional and very understanding. Supported me with all my queries and dealt with my issues with my warranty company.
01 July 2026
Happy with the service, my only gripe is having to pay insurance for a courtesy car (never been asked to before) when my 12 month old car had a slight oil leak causing the brakes to malfunction. It wasn't my choice for it to be in for repairs.
01 July 2026
Excellent service
01 July 2026
Clear communication, friendly and prompt service.
01 July 2026
MOT and Front brake pads completed in such a short time whilst I waited.
01 July 2026
Everything went smoothly from making a booking to having routine service plus first MOT
01 July 2026
Always excellent service at Bowker Blackburn
30 June 2026
Keiron Foode dealt with my service visit and advised me about the fault i raised very efficiently
29 June 2026
I was impressed yet again, Preston BMW have impressed me previously, they couldn't fit me in so I booked at Blackburn. The same high quality of care and attention was carried out at Blackburn, thank you for looking after me.
28 June 2026
Ease of booking. Courtesy car. Friendly staff
28 June 2026
The problem was quickly resolved
28 June 2026
Replaced second hand used airbag well dispointed didn't expect this from main dealership and didn't provide any paperwork .
27 June 2026
Craig was really good and gave me up to date information by ringing me.
26 June 2026
Very satisfied
25 June 2026
Professionalfrom start to finish. Mechanic very personable. Car return very clean
24 June 2026
Recall performed efficiently, car came back valeted and with a full health check
24 June 2026
Polite and knowledgeable staff
24 June 2026
All good.
24 June 2026
Kelly was very helpful and went the extra mile without being asked.
23 June 2026
Great service from everyone
22 June 2026
Work was completed on schedule including wash & vac
21 June 2026
I was told that there was some potential work that I needed carrying out on my car. I asked for a price for it and no one has got back to me. I called a couple of days later to find out and was told someone would call but no one did.
21 June 2026
The Centre is always bright and welcoming and the staff are friendly and efficient. The waiting area is comfortable and well stocked with drinks and biscuits.
20 June 2026
Great service throughout. My Service Advisor (Craig Hession) kept me up to date with a friendly, efficient & helpful approach. The service work was completed well.
20 June 2026
Effecient pleasant staff
20 June 2026
Really excellent service - I brought my car in at 9am and it took 2.5 hours and I was given a professional office to work and make teams calls so the time was spent productively - really impressed
19 June 2026
The experience was great and especially thanks to Kelby who is always and has been very polite and friendly on my multiple visits to Bowker BMW Blackburn. Thank you.
19 June 2026
Absolutely fantastic . The customer service by the gentleman who took my call was amazing please give him recognition . I am very poorly so therefore the car was picked and dropped of . The engineer did a fantastic job in explaining everything
18 June 2026
Well a couple of days ago I rang up to ask about the New BMW offers, as I had to drop off my BMW for servicing they gave me a mini as a courtesy for the day. What would of been a great move is giving me the new 1 series. Limited by character count
18 June 2026
Quick , easy and no trouble at all.
17 June 2026
Efficient and courteous service
17 June 2026
Very Rude towards customer, did not explain what the issue was with the car, 4 cracked wheels within 1 year on a BMW 8 series .. it is more frustrating when i get informed, its common on the 8series, but NO HELP to resolve.
17 June 2026
Car collected and returned as promised. Kept updated with progress
17 June 2026
MOT and car valet done quickly
16 June 2026
MOT asked for additives and garage said they would clean car as part of service after MOT no additives and car was not cleaned. Needs improvement sorry
16 June 2026
Very efficient. Liked the relaxing environment whilst waiting. Kept up to date with progress.
15 June 2026
Always treat well. Efficient .
15 June 2026
The staff were very helpful and informative during my appointment and the car was super clean inside out out upon collection
15 June 2026
Very competitive pricing, very friendly and helpful staff, overall a very pleasant experience.
15 June 2026
Professional, knowledgeable and friendly staff.
15 June 2026
Fitted a new hard driive and eventually agreed a sensible price for the work completed
14 June 2026
Very good service
13 June 2026
I had requested a quote on getting the seals for the panroof changed before booking in and was advised he'd get a price and come back to me. I was hoping to get the car serviced and seals changed at the same time.
13 June 2026
Easy to book, good customer service and car return on time.
13 June 2026
Excellent service, kept well informed from my service advisor throughout.
12 June 2026
They left the brake oil reservoir cap loose and not screwed on
12 June 2026
Was amazing that I was able to have a Saturday appointment as work 5 days a week and most dealer don't offer this service. Staff were great as well
11 June 2026
Easy to deal with and well Mannered staff create a friendly atmosphere.
11 June 2026
Kept me informed of what was needed
11 June 2026
Everything worked as planned. No hitches.
11 June 2026
Completely satisfied, good communication throughout the process.
FIND Bowker Blackburn BMW
Address
- Trident Park, Trident Way, Blackburn, Lancashire, BB1 3NU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:CLOSED
Bank Holiday Opening Hours
Monday 4th May: 11:00 - 16:00
Phone
- 01254 274444
Blackburn as well as surrounding areas including Burnley, Chorley, Accrington and Darwen
Address
- Trident Park, Trident Way, Blackburn, Lancashire, BB1 3NU
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Bank Holiday Opening Hours
Monday 4th May: 11:00 - 16:00
Phone
- 01254 274444
Blackburn as well as surrounding areas including Burnley, Chorley, Accrington and Darwen
Address
- Trident Park, Trident Way, Blackburn, Lancashire, BB1 3NU
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01254 274444
Blackburn as well as surrounding areas including Burnley, Chorley, Accrington and Darwen
Address
- Trident Park, Trident Way, Blackburn, Lancashire, BB1 3NU
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:CLOSED
- Sun:CLOSED
Phone
- 01254 274444
Blackburn as well as surrounding areas including Burnley, Chorley, Accrington and Darwen
04 September 2026
Very good and very happy everything went smoothly