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ABOUT THE CENTRE

Find out more about what we do and our team.

Meet the team

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Paul Bowker

Chief Executive

Chris Eccles

Managing Director

Stewart Rose

Service Manager

Andrew Holden

New Car Sales Executive

Bimal Chohan

New Car Sales Executive

Robert Dixon

New Car Sales Executive

Jodie Sutherland

New Car Sales Executive

Mark Holden

New Car Sales Manager

Paul Vincent

Used Car Sales Manager

Matt Hardman

Used Car Sales Executive

Lex Nikandrou

Used Car Sales Executive

Scott Taylor

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service is always second to none because every time I visit the showroom the agents know exactly what I require and get it done for me as quick as they can.

Service

The Service Rep was rude and since my complaint I have heard nothing

Service

Fantastic service with a smile

Service

The team are fantastic, and good value for money. Big thank you to Melvin for going above and beyond, and waiting after hours for me to collect.

Service

I'm being honest!

Service

Excellent customer service.

Service

Every aspect of the process was explained in advance and any remedial necessities highlighted and timeframe requirements advised. All the staff really care about my vehicle and I am treated exceptionally well.

Service

Repaired the first fault ok but never checked for any other faults and one occurred that could have got me killed

Service

I was seen to as soon as I walked into the show room

Service

Great service.

Service

Everything done and carried out as requested without delay or problems

Service

Issues with Tracker from Trackstar, not Bowker Blackburn's fault, but affects the overall experience

Service

Oil service carried out ok but the car wash was poor. The lower part of the sills and bumpers were still dirty as well as parts of the wheels.

Service

Everything sorted out and a car provided whilst my car in.

Service

Repairs carried out in reasonable time whilst I waited

Service

Nothing to fault excellent

Service

Car was inn for a new front tyre.Not fitted correctly keeps losing Air have to pump up weekly

Service

Overall very happy with service experience, sometimes have to wait a while for an update re repairs etc but overall happy.

Service

Car was booked in date and time. Service was carried out while waited on site. Clear explanation of work to be carried out and procedure.

Service

Rob is so good

Service

It's always a pleasure dealing with Bowkers.

Service

Had to contact after purchase of vehicle on a few occasions always been given excellent customer service. Staff lovely to deal with.

Service

Car was returned spotless and in agreed time

Service

I think the service was very good but disagree that fuel additives and ad blue should be an extra charge on a premium vehicle with a service pack included

Service

Service ok , this was a service coupled with a recall you had asked for , because of this recall I was told you refused to pick up my car for the service, something you have done for the past 10 years , this was an inconvenience for me

Service

Good service and done in the agreed time.

Service

From purchase to survey staff are extremely helpful and knowledgeable especially Matthew Hardman who was outstanding

Service

Quick efficient and friendly

Service

Always look after me and my car Dealership is smart, clean, hospitable pleasure to wander around Feel like an experience as a opposed to just a chore of owning a car

Service

6 stars are not enough

Service

Kept fully informed of work being carried out

Service

Polite and friendly without being over familiar. Nothing was too much trouble. I was made to feel very secure that everything was being done with first class professionalism.

Service

Fast service and no issues

Service

Thorough winter check. Excellent technical report.

Service

Determined to resolve the issue

Service

No issues

Service

Our needs were satisfied

Service

Dealt with very efficiently. Technician (Chris) took a test drive with me to diagnose the problem, and again after the repair was complete. Was very courteous and knowledgeable and was happy to explain the fault and how it was fixed

Service

Service staff are always very helpful and pleasent to deal with.

Service

I was very satisfied though later I realised that I no longer had the bluetooth connection to my mobile.

Service

They did everything possible to help.

Service

I have used this dealer over many years. I can only think of one occasion when I returned for something to be checked and it was not this time.

Service

Not very good attention to detail. It was stated that I have 3 Bridgestone Run Flats and 1 budget tyre on my car. I actually have 2 budget tyres. Make me question the entire survey... Do I really need new brakes???

Service

All the staff who dealt with me were all very helpful.

Service

Helpful throughout, couldn't be faulted

Service

Car was clean tidy and completed on time. Price is too high though, will consider another brand due to Service cost and only three years warranty.

Service

Always use them great staff

Service

Overall very pleased

Service

Staff were courteous, professional and efficient on my most recent visit.

Service

Needed to change pick up time to an earlier one on the day. You were able to carry out service and MOT ans still have car ready for when I needed it

Service

Again very professional and kept me informed using latest technology.

Service

Polite and efficient.

Service

thanks to Andrew skinner

Service

The service was completed promptly even though I was slightly late!

Service

Excellent staff

Service

Trusted, professional, friendly and courteous.

Service

Quick and courteous

Service

I was completely satisfied with the service I received from Bowker at Blackburn. They were great to deal with and returned the car on time, as well as having comfortable surroundings while waiting for the work to be done.

Service

Hassle free experience....easy drop off and pick-up

Service

Not answering phone...

Service

Had previous issues when purchased car from new

Service

Lex made it seamless

Service

Used Bowker Blackburn for many years and have always found them polite, friendly and they can't do enough for you.

Service

couldn't fault

Service

Able to deal with the same person Who was attentive

Service

Everyone was very professional and helpful

Service

Kept in contact during the day and car came back clean and tidy

Service

No nonsense booking. Speedy booking in. Reliable service.

Service

An issue came to light from a previous visit whilst my car was in the workshop. This was quickly resolved to my satisfaction and many thanks to Neil Parker for his friendly and professional help in resolving the matter.

Service

Easy to deal with and personable

Service

It would be 5 but for the price.

Service

Extra work needed doing - new tyre for MOT so you let me have a replacement car over the weekend

Service

Good customer service from the sales team and good service from the service department.

Service

Excellent service can't speak highly enough of Neil thanks.

Service

Friendly competent service

Service

Dealt with Neil.and every was explained clearly and the work carried out was to a high standard

Service

Very professional and friendly staff

Sales

Our salesman Rob Dixon did everything for us from assisting in 'designing' our new 3 series to replace the 5 series we were returning. We downsized without losing the level of specification we were used to, Rob sold us a car that suited us!

Sales

I kept my previous Bmw for over six years because I heard Bmw were realising a front wheel drive model ,on the test drive I had made my mind up to purchase as soon as I was on the road ,satisfied

Sales

Purely the salesman (Mark Heys)

Sales

With the exception of the wrong car being delivered Bowker always kept us informed

Sales

BMW Bowker at Blackburn have been brilliant, in particular the sales person, Jodie Sutherland

Sales

Really pleased and would certainly use again.

Sales

Kept up to date at all times

Sales

Couldn't fault it

Sales

All good

Sales

Great customer service!