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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
Good staff
The required work was explained and completed satisfactorily
Thoroughly explained with care and attention to detail
Rob Dixon in sales, and Neal on service gave first class customer service
Always pleasant, helpful and work done to perfection.
Smooth easy service and helpful attentive staff
job done and clean car
Bowker Blackburn are always easy to deal with & nothing is too much trouble
We genuinely have been really impressed by the service we have received.
The points that needed attention were dealt with during the service, and the service was completed on time.
Not only was the service quick they even gave my car a valet to make it look like it had been in the showroom
Did the job quickly
Excellent as usual
Justine (Hill) in service needs recognition for the way she she goes the extra mile to provide a great customer service. The issue with my car is still ongoing which is frustrating (nothing to do with Bowker), Justine is making it so much easier.
As stated previously,the whole process was handled well from booking to leaving.I could work in comfortable surroundings and my car was pristine when returned.
Fast and efficient service and excellent contact with the service department.
All went without a hitch
Have used Bowkers for a number of years. Staff always friendly and professional. Would definitely recommend.
Everything was done so well .
Service was easy and communication was good
Very good service and honest
I was completely satisfied. Warranty fault on my new car was dealt with swiftly and professionally.
Fully satisfied with work done.
The work carried out seems to have done the job and was done quite quickly.
Did all that we agreed and quicker than stated
Justine was amazing she understood that I was under pressure as a front line Nurse and need my car to be reliable She kept me updated and nothing was too much trouble
Very good service
I was happy with the proof video of what areas I was recommended to sort on my car. I like the green, amber and red system you have. I was also very satisfied that the work could be carried out there and then once I gave authorisation. Very efficient
have dealt with Bowkers for over 20 years and have always received the best possible service.
Cant fault anything
I have been a Bowker customer since the current Service Manager was a trainee in
I always get a great service from Bowker Blackburn
service staff are awsome best after sales care I have had from any car company I left porsche mercedes and audi because they had horrible after care on service
Dealt with issue whilst I waited
Work completed quickly.Nice showrooms and staff
Very competitive on price, they have always given a fantastic level of service. Rob in service is always very helpful.
Excellent experience all round.
Professional and genuine expertise Inspires confidence
Faulty part replaced under warranty and tested within 90 minutes
From start to finish everything was handled with ease and professionalism
I have dealt with a number bmw dealers. Bowkers are just the best.
again andrew did all possible to make it a smooth experience
Helpful, attentive and informative.
choice of vehicle is crucial to long term satisfaction. the salesman was extremely helpful in this process allowing me to test drive three different models. leading to factory order. I was kept informed of the build process. the handover excellent.
I was kept well informed about the progress of production of my car
The service we received at Bowker Blackburn was exceptional - friendly, helpful and attentive but with no pressure. They made the car buying experience a very easy and pleasant one. Special mention to our sales executive Bimal Chohan.
Excellent customer service experience throughout the process by Paul Vincent.
Bema, at Bowkers gave great service. The delivery was on time and Covid safe.
It's a brilliant all-around experience from the team at Bowker, from sales to service to post-care they really ensure you are treated in the finest way as a customer. Bowker will be my 1st stop when choosing my next vehicle.
Everything was smooth and staff were helpful