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ABOUT THE CENTRE

Find out more about what we do and our team.

Meet the team

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Paul Bowker

Chief Executive

Chris Eccles

Managing Director

Stewart Rose

Service Manager

Andrew Holden

New Car Sales Executive

Bimal Chohan

New Car Sales Executive

Robert Dixon

New Car Sales Executive

Jodie Sutherland

New Car Sales Executive

Mark Holden

New Car Sales Manager

Paul Vincent

Used Car Sales Manager

Matt Hardman

Used Car Sales Executive

Lex Nikandrou

Used Car Sales Executive

Scott Taylor

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It's always a pleasure dealing with Bowkers.

Service

Had to contact after purchase of vehicle on a few occasions always been given excellent customer service. Staff lovely to deal with.

Service

Car was returned spotless and in agreed time

Service

I think the service was very good but disagree that fuel additives and ad blue should be an extra charge on a premium vehicle with a service pack included

Service

Service ok , this was a service coupled with a recall you had asked for , because of this recall I was told you refused to pick up my car for the service, something you have done for the past 10 years , this was an inconvenience for me

Service

Good service and done in the agreed time.

Service

From purchase to survey staff are extremely helpful and knowledgeable especially Matthew Hardman who was outstanding

Service

Quick efficient and friendly

Service

Always look after me and my car Dealership is smart, clean, hospitable pleasure to wander around Feel like an experience as a opposed to just a chore of owning a car

Service

Polite and friendly without being over familiar. Nothing was too much trouble. I was made to feel very secure that everything was being done with first class professionalism.

Service

Kept fully informed of work being carried out

Service

6 stars are not enough

Service

Fast service and no issues

Service

Thorough winter check. Excellent technical report.

Service

Determined to resolve the issue

Service

No issues

Service

Dealt with very efficiently. Technician (Chris) took a test drive with me to diagnose the problem, and again after the repair was complete. Was very courteous and knowledgeable and was happy to explain the fault and how it was fixed

Service

Our needs were satisfied

Service

Service staff are always very helpful and pleasent to deal with.

Service

I was very satisfied though later I realised that I no longer had the bluetooth connection to my mobile.

Service

Not very good attention to detail. It was stated that I have 3 Bridgestone Run Flats and 1 budget tyre on my car. I actually have 2 budget tyres. Make me question the entire survey... Do I really need new brakes???

Service

They did everything possible to help.

Service

All the staff who dealt with me were all very helpful.

Service

I have used this dealer over many years. I can only think of one occasion when I returned for something to be checked and it was not this time.

Service

Helpful throughout, couldn't be faulted

Service

Overall very pleased

Service

Car was clean tidy and completed on time. Price is too high though, will consider another brand due to Service cost and only three years warranty.

Service

Always use them great staff

Service

Staff were courteous, professional and efficient on my most recent visit.

Service

Needed to change pick up time to an earlier one on the day. You were able to carry out service and MOT ans still have car ready for when I needed it

Service

Polite and efficient.

Service

Again very professional and kept me informed using latest technology.

Service

thanks to Andrew skinner

Service

Excellent staff

Service

The service was completed promptly even though I was slightly late!

Service

I was completely satisfied with the service I received from Bowker at Blackburn. They were great to deal with and returned the car on time, as well as having comfortable surroundings while waiting for the work to be done.

Service

Trusted, professional, friendly and courteous.

Service

Quick and courteous

Service

Hassle free experience....easy drop off and pick-up

Service

Not answering phone...

Service

Had previous issues when purchased car from new

Service

Used Bowker Blackburn for many years and have always found them polite, friendly and they can't do enough for you.

Service

Lex made it seamless

Service

Everyone was very professional and helpful

Service

couldn't fault

Service

Able to deal with the same person Who was attentive

Service

No nonsense booking. Speedy booking in. Reliable service.

Service

Dealt with Neil.and every was explained clearly and the work carried out was to a high standard

Service

Kept in contact during the day and car came back clean and tidy

Service

Easy to deal with and personable

Service

Extra work needed doing - new tyre for MOT so you let me have a replacement car over the weekend

Service

Excellent service can't speak highly enough of Neil thanks.

Service

An issue came to light from a previous visit whilst my car was in the workshop. This was quickly resolved to my satisfaction and many thanks to Neil Parker for his friendly and professional help in resolving the matter.

Service

Friendly competent service

Service

It would be 5 but for the price.

Service

Good customer service from the sales team and good service from the service department.

Service

Excellent service

Service

As a loyal customer they always go the extra mile on service

Service

Helpful, friendly, detailed.

Service

Car returned unwashed and unvacced after being asked when dropping off if I wanted the car washing. Very disappointed it was returned unwashed when going to a main dealer. Having owned an Audi for the previous 10 years and always washed.

Service

I have to pay for insurance for a courtesy car. Marginally acceptable when my car is in for routine servicing, but totally unacceptable when my car is in for warranty or "quality upgrade" work.

Service

Polite service and efficient.

Service

Robert Flanagan at Blackburn Bowker who I dealt with on Service Reception went a little bit above and beyond to help with a 'disappointment' concerning my car.

Service

Overall service especially from Jordan was excellent, she kept me updated on what was happening with my car. I do have a couple of issues, there are a small dent on the drivers door that I am very sure wasnt there before and a wheel dustcap missing.

Service

They took my car in immediately as they had availability there and then. Carried out all work within the time promised and contacted me to inform me there was warranty work that needed doing and they did that too.

Service

Always asked if anything needs looking at but no feedback given

Service

Again as previous question extremely helpful.

Service

Yasar Mahmood provided fantastic service and went above and beyond to restore my dented faith in Bowker Blackburn. Yasar is by far the best employee at Bowker I have dealt with.

Service

Car picked up on time & dropped off earlier than expected

Service

Very quick and helpful with questions I had

Service

I didn't feel satisfied when explained about the fault in my car. It feels like BMW was more worried about the cost than the customer satisfaction. Too much hesitation in explaining what was wrong with my car.

Service

Everything seems to be done thoroughly which gives me the peace of mind from knowing that my car will continue to run faultlessly.

Service

Service completed whilst I waited, and car valeted. What's not to like !

Service

Because I was very satisfied with the way in which they handled the matter.

Service

Again, the Staff in all departments where knowledgeable and thoughtful and whwn they collected my car for service they were on time.

Service

BMW Bowker at Blackburn have been brilliant, in particular the sales person, Jodie Sutherland

Sales

Really pleased and would certainly use again.

Sales

Kept up to date at all times

Sales

Couldn't fault it

Sales

All good

Sales

Great customer service!

Sales

Kept up to date at all times with the progress of our new car being built to export to arrival.

Sales

So far so good but early days

Sales

Great communication with the salesperson (Jodie Sutherland)

Sales

Although the car has not yet been delivered. Expected next week.

Sales

Didn't feel rushed. Got shown everything I wanted. Talked through the paperwork throughly.

Sales

Very attentive service by the new car sales executive

Sales

Down to earth, hassle free, friendly service

Sales

I originally put a deposit on a higher spec Series 1 only to be told four days later that the car was not available - very disappointing

Sales

very sattisfied