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ABOUT THE CENTRE

Find out more about what we do and our team.

Meet the team

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Paul Bowker

Chief Executive

Chris Eccles

Managing Director

Stewart Rose

Service Manager

Richard Mander

Used Car Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick, efficient and quality service.

Service

faced with a potential breakdown over the Xmas period when car was needed. surprised to be offered an appointment in early Jan

Service

Again looked after during the visit.

Service

Prompt service from pleasant and helpful staff. Comfortable waiting area.

Service

Was told that could have a courtesy vehicle. Called the day before, was told there wasn’t a vehicle. So agreed my partner would drop the car off and be given a lift to work. She turned up on the day and was told vehicle ready for her but lift not?

Service

Always deliver on what they say. Great communication and transparency

Service

Friendly and attentive staff, free drinks and plenty of reading material.

Service

I always have a good experience. Now the telephone service is not the best

Service

Work completed as agreed and on time

Service

Service provided as promoted and in specified time frame.

Service

As is usually the case the always seems to drive considerably better following a service.

Service

Friendly professional serviceCannot fault them as a company - would always buy from them if I can afford BMW's

Service

Answered any questions I had, explained what work needed doing and time frame

Service

Service took a little longer than anticipated but overall great service

Service

Nothing is too much trouble

Service

Satisfied

Service

Was dealt with quickly and efficiently, was kept up to date throughout.

Service

if there was a problem with doing both jobs why was I not informed from the start? I outlined this right from the outset without any success it would seem.

Service

Very helpful

Service

Just the simple things, calls returned as promised, a call from the service department to advise my vehicle was ready for collection earlier than expected.

Service

Can’t fault it

Service

Due to the disappointment mentioned above.

Service

Great Service.

Service

Work was carried out efficiently

Service

Could not fault it.

Service

Easy to drop off and collect

Service

Yet again hassle free experience, also a video report on the car explaining what has been done

Service

Very friendly no quibbling came to the house and took car away brought it back, washed and cleaned great service.

Service

Disappointed that fault regarding steering was not resolved at first attempt by replacing the part.

Service

Excellent experience. Andrew arranged a replacement vehicle whilst my car was being repaired. He built a case with bmw that they should replace the engine after a premature failure of the timing chain. The new engine is running great.

Service

Excellent customer service - the team are so helpful. I don't take my car anywhere else!

Service

Having taken out a monthly plan to cover the first two services I was amazed that I had to pay a `top-up' to cover the initial service/oil change, other than that I've always been completely satisfied.

Service

There was an issue with the wrong type of tires being ordered and this meant the car took longer, to repair, than quoted.

Service

Friendly efficient staff and service carried out to my satisfaction.

Service

Polite, friendly, professional people with a very warm and strong customer service focus from start to finish. From the reception lady, to the service booking consultant all the way through to the mechanics, parts guys & valeting staff, just awesome

Service

Quiet a long wait for an appointment but well handled and they kept in touch.

Service

Two additional issues were added - coolant light coming on and squeaking brakes, this requirement doesn't appear to have been recorded. The coolant was rectified (fortunately) with replacement of the oil filter housing - the brakes still squeal!

Service

Always give good, personal service

Service

Andrew's service and friendliness were outstanding. He is a great ambassador for Bowkers. The showroom was immaculate, as was my car when I picked it up.

Service

Always very professional.

Service

Appointment booked and car dropped off on time. Was chasing if my car was ready four and a half hours later as not heard anything.

Service

Dealt with Scott Taylor and he is very personable and honest a breath of fresh air having dealt with others i.e. Mercedes.

Service

From the minute you walk into the reception, the greeting is welcoming and you are quickly allocated to the appropriate person. I always feel valued as a customer and reassured that the are maintaining my vehicle to BMW standards.

Service

I was offered free wash and vac but that wasn’t completed to a good standard as alloys still dirty.

Service

Met all my requirements

Service

Have been using bowker for 18 yrs always a good service

Service

Very professionally organised and implemented.

Service

Always seem to go out of their way to help

Service

Although we did not purchase this vehicle from Bowker,we were very impressed by their level of attention.We would consider purchasing our next BMW from here.

Service

I booked my car in for an exterior valet as ill health prevented me from doing this task for my self, and here's the BUT it took the best part of three hours to complete as well as myself waiting at the centre along with my wife far to long to wait!!

Service

As above.Oil was half way between high and low so thought it should have been topped up.

Service

Comfortable surroundings in which to wait,friendly,helpful staff and all carried out in time frame promised.

Service

At the time the Winter Check was carried out, the overall cost was significantly more than I had understood would be the case at the time I booked my car in, and I am not clear that my 3+ Service Membership discount was applied.

Service

Courteous service, Copious information, They were flexible and accommodating. They listened and went the extra mile to make sure I was satisfied.

Service

From reception through to the service desk and then a conversation with the service manager followed by a call from the sales person who originally sold me the car I was treated curtiously by every member of staff.

Service

Done very quickly and great service.

Service

Excellent customer service given and was kept updated through the whole process.

Sales

Mainly as outlined in my earlier comments and because the whole process was seamless

Sales

From signing the order and being told that the vehicle was in the network and available there was a slightly protracted timescale in actually collecting the car.Ordered on the 13/01/2018 and collected on the 09/01/2019

Sales

Small dent in car on delivery but was rectified to my satisfaction

Sales

Would have given full marks, but my last new purchase had next to no fuel in tank

Sales

Love the driving experience

Sales

Thank you to Sam for showing me all the features. This was invaluable and not something I received the when I last purchased my car from Bowker.

Sales

Can't really fault it. Everything happened as it should. only minor quibble is that the chap who explained the controls seemed to be in a bit of a hurry ….. it was quite late.

Sales

Professional setup with a personal service. Good communication and most helpful staff especially Robert Dixon.

Sales

A few issues with early resignation

Sales

Thanks to Mark the new car sales executive the whole experince was a pleasure, he made us feel at ease and attended to our every need, made the collection of our new BMW a pleasurable experience. Thank you.

Sales

Excelled all my expectations facilitated by the wonderful Jodie Sutherland

Sales

Everything explained well.

Sales

Very good service, no issues

Sales

The handover was excellent. Better than Ive received with anyother new purchase. In particular from VW, Mercedes or Alfa Romeo.

Sales

Was the easiest quickest transaction

Sales

made it silky smooth buying our new car, and gave menthe option to sell my car for more money than a px.

Sales

Bimal from Bowker was brilliant. Very informative and helpful. Would not hesitate to recommend bimal. He could not have done anymore for us.