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everthing was ok
Satisfied with the whole process
My car has been in a lot lately.no complaints from me
car returned perfectly work completed satisfactory drove like a dream
Did what it said on the tin
Car was fixed and promptly returned
All AOK. No problems
Really went the extra mile to look after me.
Didn't take long was done in time I got told
Booked in at a convenient time, well organised on arrival, personal video sent and smooth collection.
Neil Parker was outstanding in helping me
As per note above
Work was done well, knew what it was going to cost, and car came back lovely and clean.
Service that goes beyond like videos
Everything is in the above statement, I will use Bower Blackburn every time.
Great service as always
Very good service provided. Communication by text efficient. Staff helpful and polite
I have never had cause for concern with the service I have received from Bowkers, either from sales or service.
From drop off to pick up kept informed
I've been a customer of Bowker Blackburn for around 10-12 years. The service teams are always very responsive, friendly and professional.
The link for the device is very handy and allows you to see exactly what has been checked,the problems your car has or any problems that could potentially arise shortly. They looked after my car and it came back fixed.
Friendly staff and informed very well regarding updates on my car.
Great customer service and communication. I have been coming to Blackburn BMW for 5 years and excellent everytime.
Your service advisors are top notch
Overall I was very pleased with the service they gave me and the work was booked in and completed on time.
Understanding my queries and being helpful
Polite and customer focussed service.
Ready on time after a good valet
My car was fixed on time and cleaned to a excellent standard Thanks Bowkers
Keep me in touch at all times
As above. My issues were resolved. Good training means the operatives know the product.
Car returned cleaned. All work completed as planned.
I needed a fairly costly repair in order to pass the MOT and the car had to stay in the garage. As I had no easy means to get home, Bowkers pulled out all the stops and managed to provide me with a courtesy car immediately.
Excellent service on the day.
Professional and efficient
Good prompt and courteous service
Best I have encountered
Done on time and keep up to date. Also very impressed with the standards of Covid protection. Impressed by the cleaning of the keys and no touch handling. Felt safe in environment.
Good all round experience especially the provision of a taxi to my home when my car had to remain on site for further work after a routine service.
work was completed quickly, staff pleasant
Kept me informed during the day plus an update of the car's condition. Plus car was returned as promised with a curtesy wash and anti-covid wipe down.
Everything is always done thoroughly with no complaints.
As above, the car always returns sparkling.
My almost new car had to be taken to Bowker after potholes caused severe damage to two wheels. Two new tyres were needed and possibly two new alloys. All four items were ordered for next day. Fortunately, after testing alloys not needed.
Excellent service from Neil - plenty of communication and updates. Even the car collector (young lad, name escapes me) was very personable and polite, and punctual.
Good communication and personable staff
Managed to resolve the issue in a very efficient way
Able to get courtesy car to get home and back to collect.
I was served by Justine, who went out of her way to make sure I was totally satisfied with my experience. She succeeded and then some, a pleasure to deal with her.
Fast, easy & professional
same as above
Issue quickly resolved justine was a star
I don't normally use Blackburn BMW but after the last visits I will be coming back for my services.
Pleasant staff and a beautiful showroom
Everything explained, courteous, helpful.
reliable service and hygenic surroundings
Resolved issues for me no hassle, one of which would have usually been at an additional cost but this was waived as I had recently purchased the vehicle
great customer service
Polite, efficient service
I was felt welcome upon entering the showroom. The ladies at the reception where there to assist me and guide me to the service desk lady who was extremely helpful and resolved my issues.
I had a dashboard eye fitted. Good service and I was shown how to set everything up.
In the circumstances excellent
Good communication throughout. Delivered as promised and on time.
Andrew Holden could not of been better and is an absolute credit to Bowker.
The person I spoke to directed me to look at different models, making helpful suggestions about which series might best suit my needs - not necessarily the most expensive one.
BMW Bowker (Blackburn) are an excellent dealership.