The service is always second to none because every time I visit the showroom the agents know exactly what I require and get it done for me as quick as they can.
The Service Rep was rude and since my complaint I have heard nothing
Fantastic service with a smile
The team are fantastic, and good value for money. Big thank you to Melvin for going above and beyond, and waiting after hours for me to collect.
Excellent customer service.
Every aspect of the process was explained in advance and any remedial necessities highlighted and timeframe requirements advised. All the staff really care about my vehicle and I am treated exceptionally well.
Repaired the first fault ok but never checked for any other faults and one occurred that could have got me killed
I was seen to as soon as I walked into the show room
Everything done and carried out as requested without delay or problems
Issues with Tracker from Trackstar, not Bowker Blackburn's fault, but affects the overall experience
Oil service carried out ok but the car wash was poor. The lower part of the sills and bumpers were still dirty as well as parts of the wheels.
Everything sorted out and a car provided whilst my car in.
Repairs carried out in reasonable time whilst I waited
Nothing to fault excellent
Car was inn for a new front tyre.Not fitted correctly keeps losing Air have to pump up weekly
Overall very happy with service experience, sometimes have to wait a while for an update re repairs etc but overall happy.
Car was booked in date and time. Service was carried out while waited on site. Clear explanation of work to be carried out and procedure.
It's always a pleasure dealing with Bowkers.
Had to contact after purchase of vehicle on a few occasions always been given excellent customer service. Staff lovely to deal with.
Car was returned spotless and in agreed time
I think the service was very good but disagree that fuel additives and ad blue should be an extra charge on a premium vehicle with a service pack included
Service ok , this was a service coupled with a recall you had asked for , because of this recall I was told you refused to pick up my car for the service, something you have done for the past 10 years , this was an inconvenience for me
Good service and done in the agreed time.
From purchase to survey staff are extremely helpful and knowledgeable especially Matthew Hardman who was outstanding
Quick efficient and friendly
Always look after me and my car Dealership is smart, clean, hospitable pleasure to wander around Feel like an experience as a opposed to just a chore of owning a car
Kept fully informed of work being carried out
Polite and friendly without being over familiar. Nothing was too much trouble. I was made to feel very secure that everything was being done with first class professionalism.
Fast service and no issues
Thorough winter check. Excellent technical report.
Determined to resolve the issue
Dealt with very efficiently. Technician (Chris) took a test drive with me to diagnose the problem, and again after the repair was complete. Was very courteous and knowledgeable and was happy to explain the fault and how it was fixed
Service staff are always very helpful and pleasent to deal with.
I was very satisfied though later I realised that I no longer had the bluetooth connection to my mobile.
They did everything possible to help.
I have used this dealer over many years. I can only think of one occasion when I returned for something to be checked and it was not this time.
Not very good attention to detail. It was stated that I have 3 Bridgestone Run Flats and 1 budget tyre on my car. I actually have 2 budget tyres. Make me question the entire survey... Do I really need new brakes???
All the staff who dealt with me were all very helpful.
Helpful throughout, couldn't be faulted
Car was clean tidy and completed on time. Price is too high though, will consider another brand due to Service cost and only three years warranty.
Always use them great staff
Staff were courteous, professional and efficient on my most recent visit.
Needed to change pick up time to an earlier one on the day. You were able to carry out service and MOT ans still have car ready for when I needed it
Again very professional and kept me informed using latest technology.
The service was completed promptly even though I was slightly late!
Trusted, professional, friendly and courteous.
I was completely satisfied with the service I received from Bowker at Blackburn. They were great to deal with and returned the car on time, as well as having comfortable surroundings while waiting for the work to be done.
Hassle free experience....easy drop off and pick-up
Had previous issues when purchased car from new
Used Bowker Blackburn for many years and have always found them polite, friendly and they can't do enough for you.
Able to deal with the same person Who was attentive
Everyone was very professional and helpful
Kept in contact during the day and car came back clean and tidy
No nonsense booking. Speedy booking in. Reliable service.
An issue came to light from a previous visit whilst my car was in the workshop. This was quickly resolved to my satisfaction and many thanks to Neil Parker for his friendly and professional help in resolving the matter.
Easy to deal with and personable
It would be 5 but for the price.
Extra work needed doing - new tyre for MOT so you let me have a replacement car over the weekend
Good customer service from the sales team and good service from the service department.
Excellent service can't speak highly enough of Neil thanks.
Friendly competent service
Dealt with Neil.and every was explained clearly and the work carried out was to a high standard
Very professional and friendly staff
Our salesman Rob Dixon did everything for us from assisting in 'designing' our new 3 series to replace the 5 series we were returning. We downsized without losing the level of specification we were used to, Rob sold us a car that suited us!
I kept my previous Bmw for over six years because I heard Bmw were realising a front wheel drive model ,on the test drive I had made my mind up to purchase as soon as I was on the road ,satisfied
Purely the salesman (Mark Heys)
With the exception of the wrong car being delivered Bowker always kept us informed
BMW Bowker at Blackburn have been brilliant, in particular the sales person, Jodie Sutherland
Really pleased and would certainly use again.
Kept up to date at all times
Bowker BMW
Blackburn
