Friendly and efficient . a happy experience

appointment easy and quick to make . Car was ready as predicted and the check report was useful for planning future maintenance.

Service engineer reported by video and shows you all around your vehicle to let you know if there are any problems so you can see for yourself. You are greeted and spoken to very politely which is very reassuring.

Good service

Excellent customer service. Your service colleague, Robert, was polite, knowledgable, very helpful and completely professional.

The whole experience was very well managed and I was kept informed throughout. Lovely showroom with a comfortable waiting area.

The service team looked after my car promptly with a smile.

Bowker are brilliant, staff excellent

Completed on time.

Easy booking in car collection , communication perfect , car washed an cleaned and returned quickly

The whole experience from booking to leaving was first class, the waiting area was pleasant and the provided facilities all you could wish for.

Brake service completed on time complete with a valet service.

We were well looked after

Very efficient, excellent feedback on issues found and explored alternative solutions. Car was nice and clean afterwards as well

Excellent friendly atmosphere, excellent service

Ease of process

Andy the service advisor was pleasant polite and friendly. He kept me updated at every stage. I have had a negative experience prior with Bowker Blackburn. However Andy really reinstilled my faith in Bowker Blackburn

Explained everything and was a smooth service

Everything was done as required. Excellent communication to let me know what was happening.

Friendly, fast and good communications

Informed all the way through, no extra work carried out unless spoken to first.

Tried to help out and advised pricing of necessary work beforehand.

Everything went ok on the day. No problems.

Great service from staff and given loan car fir day.

Whenever I come into the Blackburn dealership it is clear that everyone wants to make sure everything is first class which it always is

Work done to a high standard.

Car running well and good information give on future requirements.

We liked the Covid precautions and the salesman was excellent.

They were very accommodating, fitting me in for an MOT on the same day as I phoned up as I needed to travel to Ireland for an emergency.

Excellent as always

VERY EFFICENT AND QUICKLY DONE

Visit was managed efficiently and effectively

Effortless

Always polite and pleasant. Efficient.

Can't fault the service

friendly staff let you know whats going on

All good but would like collect / deliver for servicing but with Covid understand why this is not offered.

As stated good standard staff.

They also gave me a courtesy car whilst my car was on recall

Very Friendly, Polite and Professional.

Very good service

The service desk agent was very polite and helpful. He treated me very well.

Friendly service, got to the bottom of the issue (it wasn't a problem with the car in the end!), and was very swift too.

Oil leak was repaired. Very happy with service

Arrived at designated time and car serviced and ready within 90 minute timeframe

Everyone was very friendly and worked to the best of their ability !

I was kept fully updated by phone and then a video from the Service Dept explaining the condition of my vehicle and why my front passenger tyre needed replacing. Also a replacement vehicle was arranged for me as repairs to my damaged light ran over.

Quality again

No negative aspects at all

I am completely satisfied with the service given.

Pricing is competitive, minimal wait times, refreshment and environment is good

Robert was fantastic kept in contact all the time

Picked car up when they said they would,and brought it back when they said they Would

Very good service

Andy in Motability is absolutely AMAZING & so enthusiastic and passionate about his job & customers !!! A real asset to your company , few and far between people like him these days .

Whilst the semiconductor shortages significantly delayed delivery of my new vehicle, Bowker BMW kept me informed of progress (or lack thereof) and following delivery provided me with a short lesson in driving my new, unfamiliar, automatic car.

Completely satisfied, all the staff I met were both friendly and helpful, an absolute pleasure to be there

Extremely satisfied, even with covid restrictions.

Our sales advisor was excellent throughout. Communication on the arrival etc was helpful

Dealt with Bimal before and he is excellent at his job