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Service carried out satisfactorily and within agreed time.
Good service. Thorough check of my vehicle I was kept informed of what was happening easy collection.
Good communication and efficient
car drives like new
Efficient service, plenty of staff on hand and everything as expected. Lovely clean car too!
Very good service and were able to collect and return my car to and from my home address.
Great service, rang Wednesday, booked in for Thursday and repaired the same day with no hassle at all.
Again perfect service with the video messages and explanation just could have offered courtesy car ad I struggle without a car
I've dealt with Bowker Blackburn for around 5 years now since the purchase of my M2 from new in June 2016 and this service & MOT went well, all to time from arriving with good service and customer care.
Friendly, professional & excellent customer service.
Can't fault them on anything
I cannot fault the guys at Blackburn, have always been extremely helpful. Have provided a courtesy car whenever I have needed one. Plus dropped off and collected when my business has not allowed me the time to visit them. Thank you !!
I have been using Bowker for twenty years a fantastic team always helpful and and cost less than the so could independent specialist. They get my vote every time.
First rate staff and service as always.
Booked at short notice rang straight away when car was ready to be collected
Really happy with the customer service that I received from Bowker Blackburn. Received excellent customer care and service from Jessica in the service department. Thank you
Bowker kept me up to date with the diagnosis and the procurement of the spare part. They organised a hire car and had the part fitted as soon as it arrived and had my car back to full health
Service completed in a timely manner. Receptionist & service department polite and helpful.
Friendly and helpful staff
Nothing is too much trouble and very knowledgeable
Summer wheels replaced, vehicle nicely washed and returned in immaculate condition.
Again no issues. Excellent real time info - impressive. Good comms too.
Always get great service from Bowker
Very friendly and professional service.
Fantastic to deal with every time, friendly staff make the difference
Always good service ,especially the bodyshop.
No fuss, no drama, everything clearly explained.
Work that needed doing after service a video recording was sent to us so we could see
Done quickly,to price and a clean car
Really appreciated the efficient and friendly collection and delivery service.
A good customer experience
Staff were professional and friendly Timings were as described
Faultless service as always
Communication during the day was fantastic
Bowker is always so helpful and goes above and beyond to provide the best customer service.
Friendly staff always welcoming
No problems or issues so far, very pleasant sale & finance and servicing
All provided as requested
The team at Blackburn are fantastic and Rob from service in particular always goes out of his way to provide the best experience
Smooth,efficient and pleasant staff
Work carried out to expected standards within timescale
Had an intermittent fault that was hard to trace. However they identified the problem.
Super polite and friendly. Special mention to Kelby who was especially so and deserves recognition for this. Also very very impressed to get a call letting me know a small amount of money was coming back to me due to overlap with recall work.
Awesome from start to finish :)
Everything went according to plan and commitments. I was updated with scope of work and price. The car was ready at the expected time.
Very competent and trustworthy
When i pulled up at the dealer, there was a team of men driving cars into the garage, i thought oh no i am goin to be the last in the queue. Done and dusted within an hour great service
Courteous support on arrival and advice given following completion of the service
Staff always friendly and efficient.
im satisfied with all the services that Bowker have given me but what it said to me in a leaflet has never been done
MOT completed Car cleaned on outside
Achieve high standards.
Quick and efficient and it felt Covid safe.
Easy to deal with and service performed within timescale.
everthing was ok
This is the third X3 I have bought from Bowker Blackburn. The same saleman has dealt with me on each occasion, even though his position within the company has changed. He knows what I'm looking for and what I need in the way of price for the vehicle.
We could not be happier with the whole process from beginning to end. The personnel and the products involved left nothing to be desired, hands down the best vehicle purchase experience we have had in over 40 years of motoring
Everything was done as promised in the time frame. Very efficient and hassle free. Excellent explanation of the process and kept up dated when needed.
The only thing that could have been improved is that I don't think that the showroom had given much thought or consideration to the buyer's experience given current Covid restrictions, which I appreciate is challenging.