About Your Local BMW Retailer

01254 274444

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

237 ratings and 128 comments received in the last 90 days.

16 April 2025

Computer systems down.

04 April 2025

Very satisfied with mark heys and Sebastian gwizdek who looked after me with my personal purchase.

01 April 2025

Everything went quickly and smoothly.

28 March 2025

Everything was great

27 March 2025

Great, very welcoming.

24 March 2025

Kenni was great from start to finish - he listened, very approachable and made us feel like we were in good hands

21 March 2025

I was very satisfied with the experience from Kennie,Seb and Craig who all had a part to play in my experience in me purchasing my new car with ease. When I arrived at the garage I was looked after well when I got the handover of my new car.

15 March 2025

Always a pleasure to deal with.

13 March 2025

Excellent service and customer care

12 March 2025

Pleasant buying experience but problems with ceramic coating on collection not once but twice. Taking car back to be sorted out.

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07 March 2025

Couldn't do enough - friendly & helpful

07 March 2025

We were extremely pleased with the whole process from start to finish. We are new to BMW and the delights of automatic vehicles so we are on a massive learning curve. Both Robert and Olivia offered support in the future should we require it.

06 March 2025

The salesman Rob was exceptional. This is the second time buying a car from Bowker and Rob. I cannot fault the service I received.

04 March 2025

Impressive garage, clean, smart, professional

22 April 2025

Kieron arranged and kept me up to date on the repairs required, no need to chase. Thank you.

22 April 2025

The work was completed on time and car was cleaned and vacuumed.

21 April 2025

The service experience at Bowker Blackburn was outstanding.Mia looked after me and made my visit flawless,from start to finish she took time to listen to my needs and met them with a no problem attitude.

20 April 2025

Helpful friendly staff

19 April 2025

Service staff always very helpful whenever I have a problem

19 April 2025

Communicated throughout via sms

19 April 2025

Felt relaxed my Wife's car was in good hands, came away very pleased.

17 April 2025

Very polite and professional

15 April 2025

Very professional and excellent being able to do sat morning

15 April 2025

I would highly recommend BMW in Blackburn

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15 April 2025

Great service

15 April 2025

Very prompt and very pro active at service centre

14 April 2025

Thorough

14 April 2025

Very pleasant experience

10 April 2025

Felt they helped as much as possible

09 April 2025

Excellent service

09 April 2025

Again, nothing to fault, made everything easy.

09 April 2025

Great health check

09 April 2025

Craig is an asset to Bowker

09 April 2025

Cleaned car washed etc and repairs all ok

08 April 2025

Service fine but car is still in for recall repair

08 April 2025

Great service every visit. Fast and efficient booking and all work completed to the highest standard as you'd expect at dealer level.

06 April 2025

Vehicle delivered 0815. Work was to be complete for 1700 - but cure time was required.I was now to pick vehicle up Saturday.On arrival Saturday was told work not completed - cure time was required The vehicle was not ready Friday - I was lied to

02 April 2025

Only let down was the valet otherwise would have been top marks

02 April 2025

A great service

02 April 2025

Friendly staff

02 April 2025

Satisfaction guaranteed - every time.

02 April 2025

I was very satisfied on pick up and drop off service as I couldn't drive due to fractured ankle.overall

02 April 2025

Bowker BMW staff are always polite, courteous, knowledable and friendly Car was in for a service but Kenny came to say hello Craig and Mia were great in service

02 April 2025

Andy was fantastic to deal with, very professional and kept me informed all through my journey with you. Easy to talk to and very informative.

29 March 2025

Very good

28 March 2025

Amazing after sale

28 March 2025

Good stuff and service

28 March 2025

Friendly staff

24 March 2025

Totally satisfied with my experience

24 March 2025

Wasn't the perfect experience start to finish due to a adviser saying she had cancelled a booking and brought it forwards at at different centre wasn't exactly true

24 March 2025

Bad service, car not cleaned or washed, damage to exterior of car, inaccurate deadlines for completing Job - regret coming

24 March 2025

On time and good appointment availability

24 March 2025

The process was clean and effective, the employee who dealt with me was very helpful and made me feel valued.

23 March 2025

Prompt friendly service from staff. Good explanation of findings from MOT and attention to service required.

22 March 2025

The whole team on service are exceptional

20 March 2025

Good service, friendly, timely

20 March 2025

Great customer service given by Kelby Jackson and technicians did a great job in diagnosing and carrying out the repairs.

20 March 2025

Great care and understanding given

20 March 2025

Kelby at Blackburn kept me updated throughout and went beyond to make sure everything was sorted

20 March 2025

Service was on time .

19 March 2025

Service was good, helped provide everything I need to claim against council for damaged wheel.

19 March 2025

Very professional polite with a great service

19 March 2025

Advisor answered all my questions and communication was excellent.

17 March 2025

The service team sent me a video of the car explaining what they had checked

17 March 2025

This was a warranty claim, not a service; however I will be returning my car to Bowker for future service work when required

17 March 2025

Video of the vehicle check, courtesy car offered was clean and fully charged. All works completed to my satisfaction. No Complaints.

17 March 2025

Always a very professional service received at Bowker Blackburn. Good communication and friendly representatives. Expectations that are set are met which is important. Although not my local dealership, I use Bowker Blackburn because of above.

17 March 2025

Person I was dealing with was super helpful and made it so easy and hassle-free

16 March 2025

Excellent customer service

16 March 2025

I've never had anything other than a good experience at Bowker That's why I keep going back

15 March 2025

Professional and very helpful. Customer focussed.

15 March 2025

Did what it says on the tin.

15 March 2025

Quick, efficient and finished the work ahead of schedule!

13 March 2025

As above

13 March 2025

I was kept informed at all times. My car was recalled and a hire car arranged for me. The whole process was made very easy

12 March 2025

Easy appointment and a quick service

12 March 2025

Andrew skinner is very helpful.

11 March 2025

I was looking after by Craig Hession. He was excellent. Very friendly and helpful. He gave me lots of info on a new car that I am looking at and even showed me around one that was in the car park when I went to collect the courtesy car.

11 March 2025

Excellent customer service, making time to listen to the customer and provide sensible advice.

11 March 2025

Very good service and car always ready on time. Andrew in service a star. Friendly staff throughout.

11 March 2025

Slick and friendly.

10 March 2025

Booked my EV in for a service because I thought it needed one,however received a telephone call to say that it didn't need a service. It only needed an MOT. MOT was fine and the car was nicely valeted oncollection.

10 March 2025

Did what was necessary

10 March 2025

Always able to accommodate and provide excellent service

08 March 2025

Work completed on time and everyone very friendly

07 March 2025

As per above

06 March 2025

Everything that was requested was done along with a check of the car

06 March 2025

As above

05 March 2025

Again, Craig explained everything and was very helpful

05 March 2025

All went well

05 March 2025

Swift service

05 March 2025

Always fantastic service from Andy Skinner & team

05 March 2025

Outstanding service from the service team, the managers chris (both of them) and shaz from parts department. They all went above and beyond to make sure I was happy. It was worth the 260 miles journey to get the work done!

05 March 2025

No idea what they did, waited 30 mins to drop off , it was even worse last time

05 March 2025

Very happy with the standard of service and workmanship provided by Bowker Blackburn. All persons I have come into contact with have been pleasant, helpful and professional particularly Craig Hession and the reception staff.

05 March 2025

Received reminders for my appointment, service started on time and finished ahead of time predicted. Friendly approachable staff

05 March 2025

The level of customer service was excellent

26 February 2025

of £150 which be this time I just said yes as I felt I had no other choice I need my car back but surely this cost should have been mentioned before the wheel alignment

24 February 2025

See above - and got a great 4series as a curtesy car.

23 February 2025

Good service.

23 February 2025

Really easy to get things done

22 February 2025

Being elderly and living in a relatively remote village I was very grateful that my car was picked up from my home.

22 February 2025

Always get everything done that we need

22 February 2025

Sorted the recall out on my X3 and valet ed my car no charge

20 February 2025

Great staff, loved the coffee machine ??

18 February 2025

As above.

17 February 2025

Can't speak highly enough

17 February 2025

Quick & easy check in. Kept up to date throughout the whole process. Nothing too much trouble.

16 February 2025

As above

11 February 2025

Good service

11 February 2025

Good service and good people

10 February 2025

Fixed my problem quick sharp!

07 February 2025

Really great service, however was expecting an initial call. Would prefer to not just rely on messaging. May have resulted in car needed to stay overnight which was inconvenient for me.

06 February 2025

Phoned in and booked an appointment which was only a couple of days later.

06 February 2025

We have used Bowler BMW previouly

06 February 2025

Knowledgeable & helpful staff identified the issue with my vehicle quickly and efficiently. A big thank you from me for their amazing help that day.

05 February 2025

The gentleman that dealt with me was very informative and kept me in the loop with process

05 February 2025

I found the receptionists helpful, and Andy helped me organise a repair to my car and with a new tyre. He told me you price matched tyres so that was good to know, rather than me assuming they would be more expensive from you.

04 February 2025

It was good value if you bear in mind the collection of the car and the free wash

03 February 2025

Requirements carried as requested.

02 February 2025

Nice dealership and very good service

02 February 2025

No issues. Vehicle was ready on time

02 February 2025

Disappointed in the whole service, unable to offer any help recovering the car to it taking 2 days in the workshop for them to not know what's wrong with it but blaming me for the fault

01 February 2025

Jessica did a great job

01 February 2025

Good customer service

01 February 2025

A fluid top-up was missed as part of one of the jobs I had requested, I quickly call and it was resolved, an appointment was made for me to bring the car back in and it was completed in less time than it took to drink a coffee.

01 February 2025

Minor issues and more significant ones are dealt with appropriately.

01 February 2025

Sorted my problem out quickly and cleaned the car well

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