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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
322 ratings and 170 comments received in the last 90 days.
17 November 2023
This is my 3rd BMW from Bowker BMW Blackburn. I'm already thinking about what model my 4th could be. Special thanks on this occasion to Richard Cowell, General Sales Manager, who managed the interface with BMW customer services regarding this car.
08 November 2023
The salesman I dealt with was extremely helpful and cooperative throughout the process of buying the car.
30 October 2023
Second time I have bought a car from this dealer and the experience was as consistent as the first time
24 October 2023
Prompt delivery and service
05 October 2023
Disappointing due to the length of time it took, the fact that the car was not particularly clean to say it was brand new and at one time I felt insulted related to a suggestive comment related to my part exchange.
29 September 2023
Robert keep us upto date with all the information.
05 September 2023
See above answer.
23 November 2023
I was seen same day , my car was fixed while I waited with a free wash and vac , the service centre checked my brake pads at the same time , great safety aspect as we approach winter
23 November 2023
As above
23 November 2023
Wrong information given on VHC, difficulty booking appointment & info promised on EGR not provided
23 November 2023
The issue was solved quickly and conveniently. Everyone was very helpful
22 November 2023
Once again excellent service from Bowker Blackburn. A pleasure to deal with and all the staff throughout the dealership are extremely friendly. Kieran is excellent- High service levels and kept me informed at all times. Well done to all
22 November 2023
I would like to give a higher score as Mia was helpful however I am concerned that I haven't been contacted since my visit. Also on my previous visit my tyres were swapped around on my car and I was not asked my permission to do this. Lost faith.
22 November 2023
Every thing done to top standard and the prices are reasonable,
22 November 2023
Clarity of attention and good face to face service.
22 November 2023
Andy kept me fully updated with the progress and status of the repairs on my car
21 November 2023
Highly satisfied with the straightforward, efficient service of the car.
21 November 2023
Went xtra miles to help
21 November 2023
Everything explained well
21 November 2023
As abive
21 November 2023
Polite and efficient service
19 November 2023
Whilst waiting for my car I was offered coffee which was a nice touch.
19 November 2023
Andrew Skinner has been the shining light in all of this experience and very helpful but the cost of the part has had to be put on my credit card
19 November 2023
Reliable and timely service provided.
19 November 2023
Lovely people great service
19 November 2023
Everything was done as expected and I was kept informed at each step.
18 November 2023
Just as above
17 November 2023
Very efficient
17 November 2023
Really satisfied. Timely and effective service. I can go to Lloyd's nearer to my house but the service is Bowker is really good so I always use Bowker.
17 November 2023
Courteous staff and efficient service
17 November 2023
Technician and service advisor Fast and efficient as always. Vehicle cleaned very well
16 November 2023
See above
16 November 2023
Polite and friendly staff. Good quality service
16 November 2023
Great customer service
16 November 2023
Andrew Skinner did an outstanding job dealing with a complex warranty claim - taking ownership, emailing and calling mutiple people until he had secured the outcome he wanted on my behalf, and keeping me informed all the way. Brilliant service.
16 November 2023
My car was returned with the door seal strip hanging off. I left a message for service desk to call me back and didn't receive a call.
15 November 2023
no drama - service sorted and prompt
14 November 2023
Pretty much as I've said above. First class service from Jonathan and his colleagues.
14 November 2023
Always good welcoming from some staff
14 November 2023
Extremely friendly staff, amazing showroom and waiting facilities, was kept up to date with everything and called when promised.
13 November 2023
Excellent service
12 November 2023
Great customer service from the whole team.
12 November 2023
I got to my pre-booked MOT appointment, I was told at reception to go see any advisor that was free. The gentleman I approached seemed super annoyed that I had come to him. He let out a big sigh. No courtesy. No welcome. Absolutely horrendous.
12 November 2023
Service was carried out in time quoted. Would be good to have a desk to work from
11 November 2023
good service
10 November 2023
Service was great, the car was ready in good time, great communication by the service manager who dealt with my car.
09 November 2023
Fantastic Service as always. Andy Skinner & team always make sure I get looked after
09 November 2023
Everything ??
08 November 2023
Never had one issue, they take care of everything.
08 November 2023
Very polite and helpful staff, even when I turned up with my bike in a down pour, and looked like a drowned rat, I was assisted with selecting a locating for my cycle while I settled the bill, and picked up my car
08 November 2023
See above!
07 November 2023
Stuck to timings, text and video message update
07 November 2023
NA
07 November 2023
Matt in Used car sales also very helpful, I purchased a 2 series this time last year!
06 November 2023
Overall satisfied, but I did not receive the usual video, only a very short run with no details. There is usually a list with tyre depths and full details of any work required??
05 November 2023
Very helpful- came out to car with me to understand the issue - looked like they cared .
05 November 2023
Work carried out on time
03 November 2023
Staff all very good at Bowker Blackburn, but because of the issue above, not happy.
03 November 2023
See above
03 November 2023
Because the work was carried out quickly and efficiently. I was kept informed as to progress of the work.
02 November 2023
Just great service fast and kept in touch all the way through to let me know what was happening
02 November 2023
I used bowker Blackburn for my service and MOT last December I complained at the time but did not get any satisfaction when I booked my car in I told the guy on phone tyre pressure monitors not working not enough space to explain fully see next ?
01 November 2023
Bowker and in particular Kieron exceeded my expectations
01 November 2023
You did a servey of the car and it was as good as a mot
31 October 2023
As above
31 October 2023
As previous answer
30 October 2023
Quick and thorough
30 October 2023
A great team - always friendly and knowledgeable
30 October 2023
Wrong part delivered so could not complete the job had to return later when the correct part delivered for the job to be completed.
29 October 2023
See above
28 October 2023
Service work was great. I would've given 5 star but I had to ring twice to give me a quotation for the work needed to be done in red and still haven't returned my call.
28 October 2023
Courteous staff
28 October 2023
Good communication methods, polite helpful staff.
28 October 2023
The customer experience was very good and all requests within the service were carried n out.
28 October 2023
No faults
28 October 2023
Back alloy scuffed and tyre pressure light on garage on pick up
27 October 2023
Very friendly staff & good service
26 October 2023
Well organised. Speedy work. Feel as though you are a valued customer.
25 October 2023
Work done thoroughly & dealt with Andrew Skinner who is always a pleasure to deal with
25 October 2023
Very good service and at a reasonable price
24 October 2023
No complaints at all. Very happy with the service.
24 October 2023
Wen I come I always get good help there and to talk to someone not a phone call
24 October 2023
Even got my x5 cleaned and vacuumed out
23 October 2023
Completed job on time Gave car a full clean and valet after job done.
23 October 2023
Service was done quickly whilst I waited. Follow up work was organised to take place quickly and that got done as well.
23 October 2023
Easy to deal with, customer focused and not as expensive as the perception
23 October 2023
as above
22 October 2023
I know my car is in safe hands
22 October 2023
Satisfied but expensive
22 October 2023
I was satisfied.
22 October 2023
Car came out immaculate, communication was great all throughout and the MOT was done much quicker than I'd anticipated.
21 October 2023
Always a fair assessment of work that may need to be done in future and helpful staff. Wash and Vac is a nice touch as well.
21 October 2023
The service started really well with a quote and help being good but I needed to ring to get some follow up quotes after I asked for a second opinion on my proposed work.
19 October 2023
All the staff I deal with are pleasant, knowledgeable and helpful.
19 October 2023
Problem solved
19 October 2023
Very well presented organised and courteous at all times
18 October 2023
Issue sorted promptly
17 October 2023
Everyone I dealt with was friendly and thoroughly professional. I was mildly disappointed to have to wait a day for a part to arrive hence 4 stars rather than 5
17 October 2023
Excellent all round service
17 October 2023
Looked after by the lady on reception through to the lady who dealt with the service requirements.
16 October 2023
The only thing stopping me giving 5 stars is inability of the service staff to leave the driving seat in it's original position. This is the second time in a row that i have to pull onto the hard shoulder of the M65 to properly close the bonnet.
16 October 2023
Vehicle recall and job sorted
16 October 2023
I would not go anywhere else.
16 October 2023
Price of service
16 October 2023
Still no part from BMW available for complete resolution
16 October 2023
All things sorted to satisfaction
16 October 2023
Smooth process from initial phone call to picking my car up, this is in complete contrast to Audi where my other car has a recall notice which I have been messed about with.
16 October 2023
Great customer service, they set very high standards. Each staff member on the service desks very informative and clear with works carried out.
15 October 2023
very good, but personally I would always rather speak to the person who is doing the job at some point.
14 October 2023
Excellent service experience.Easy to make the initial booking through your call centre.Exceptional customer service in the dealership.The service advisor went above and beyond to make sure my car was looked after and ready within the time scale .
13 October 2023
I don't mean to sound dramatic but I think I'm in love with the service lady who dealt with me.
12 October 2023
Very friendly, helpful and knowledgeable staff...
11 October 2023
Great service. I was kept well informed throughout
11 October 2023
Everything was very good, although it did take quite a long time, longer than expected
11 October 2023
Professional and courteous
11 October 2023
Very professional yet friendly service provided by the whole Bowker team, especially Mia & John
11 October 2023
Good customer experience, mile better than Blackburn Audi
11 October 2023
I give this answer because I up to now have always had excellent service from Bowker Blackburn.
11 October 2023
They did their job well
11 October 2023
The team were extremely supportive and accommodating.
08 October 2023
Quick and efficient service. Pleasant environment in which to wait.
07 October 2023
Very satisfied. Have had a couple of occasions where something has been fixed, then stops working again soon after, otherwise would give five stars
06 October 2023
Always bang on tbh, can't ever remember having an issue. Better if courtesy cars were more readily available
05 October 2023
The car come back clean inside out In my previous experiences not good
04 October 2023
Friendly staff comfortable lounge with ample coffee Wi-Fi Tv and service done promptly in an hour
02 October 2023
I had a few issues with the company I purchased the car with and had faults with the car from day 1 bowker Blackburn looked after me and resolved all the issues including getting the other show room to cover the costs and I was well looked after.
01 October 2023
Fixed the problem
01 October 2023
Bowkers were excellent, everything was carried out per the booking.
01 October 2023
Updated throughout the process
30 September 2023
Prompt service, very helpful staff and cleaned my car
30 September 2023
Andy, the first person I had contact with, was wonderful. If I had been assisted by this employee from start to finish, I would give 5 stars.
30 September 2023
no issues
30 September 2023
Good, timely while you wait professional service.
24 September 2023
The work needed to be done on the car was done straight away and Andy was very helpful in terms of extra repairs that needed carrying out with pricing and advice.
24 September 2023
Very helpful staff, even when our two young children were in the dealership the staff were always very friendly.
20 September 2023
High Price and Poor Service ??I Have Already Spends 5000 pounds plus on service's /: overall
19 September 2023
Very helpful advicer(Mia) at bmw bowker blackburn
19 September 2023
I had to spend a planned 2.5 hour wait on my last visit. From the service Dpt to the lovely lady on reception, service carried out quickly, car washed and vacuumed, it was an excellent visit.
19 September 2023
Mia was very helpful and cheerful, nothing was any trouble
18 September 2023
Good service. Quick booking. Great facilities.
18 September 2023
Recently moved over to you from Lloyds at Colne after a fallout re rude staff and lying to me Found your staff excellent from the young lady who booked it in Gary who collected it and the lads report EHO did the recall thank you to all staff involve
18 September 2023
Always top service from Bowker, from booking to completion.
18 September 2023
Professional and prompt service
17 September 2023
Not as good as it normally is
17 September 2023
Nothing was too much trouble even booking me a taxi home
16 September 2023
Went the extra mile in ensuring I had a courtesy car whilst my vehicle was being serviced
16 September 2023
The staff were extremely helpful from the outset and were excellent communicators throughout the process
15 September 2023
Made to feel welcome with friendly staff
14 September 2023
Issues resolved quickly and efficiently
13 September 2023
Work done on time and good showroom facilities for waiting
13 September 2023
Had my car fixed within the week, very satisfied.
13 September 2023
Extremely satisfied with service and communication provided.
13 September 2023
Generally friendly and efficient.
13 September 2023
Well informed
13 September 2023
Prompt attention and fair assessment and prices
13 September 2023
Great service
13 September 2023
outstanding andrew skinner went above and beyond
13 September 2023
Jobs always completed to high standards, informative and punctual updates with a customer centric approach.
13 September 2023
Hassle-free and efficient.
13 September 2023
A first class all round most excellent customer experience from all the team at Bowker Blackburn. I have personally e-mailed the service manager accordingly and duly renewed our service plan.
11 September 2023
Great customer service.
10 September 2023
Prices are far to excessive
06 September 2023
Staff were friendly
06 September 2023
All went well
06 September 2023
Great service
05 September 2023
Entirely satisfied The car had developed a problem. I rang the telephone was answered immediately. I was given an early date and provided with a loan car The service team kept me informed as to progress and when ready a valeted car was returned
04 September 2023
Jon was great and informative
03 September 2023
Rear indicator failure on F22 M240i's is a well known issue. The solution this time was to upgrade to the latest software. Only time will tell if this works. When it happened previously the rear light unit was replaced. Hope all is ok for my Eu trip
02 September 2023
Always very helpful and a straight forward process
22 November 2023
Smooth process from star to driving away after handover.