OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
201 ratings and 101 comments received in the last 90 days.
21 August 2025
This is the second car in succession i have bought from the salesman Mark, he is knowledgeable friendly and not pushy.Olivia too was patient and very helpful ta handover. Both a credit to the business
03 August 2025
Was kept informed on updates on a daily basis. Rob Dixon did his best to get everything done as fast as he could so that we could get our new card sooner rather than later. Thanks you
08 July 2025
Very good on purchase day very good on collection day , updates between march and July not so good, traded my car in paid the difference outright but got no paperwork to say bought car and no receipt for balance.
04 July 2025
Very happy, we were early for our pick up and even though Damian was running late because of his previous handover he was still very attentive and sorry for keeping us waiting
01 July 2025
Everything was done and ready for me to just enjoy my new car
24 June 2025
We have changed dealers from Williams to Bowker and bought 2 brand new cars in the last 12 months. From initial discussions through to ordering and collection the experience has been nothing short of fantastic from the entire team.
16 June 2025
Friendly service from start to finish.
07 September 2025
Always a professional and first class job.
07 September 2025
Helped with everything I needed
07 September 2025
Recently had tracking done on the car and the car is still pulling towards the left.
07 September 2025
Everything all in order
03 September 2025
Easy to organise, easy to wait - a good experience
03 September 2025
Good communication from Bowker about my vehicle whilst it was in for some coolant problems, it was diagnosed quickly and part ordered and fitted within a couple of days under the used car warranty.
03 September 2025
Service reception excellent
03 September 2025
Almost always a seamless experience, if I have had to wait it hasn't been for long and when I am dealt with it has always been quick and easy. The video reports are great also.
02 September 2025
Excellent customer service from Andrew Skinner - polite, professional and helpful. A credit to BMW.
01 September 2025
First class excellence throughout, relaxed and professional-service by Craig and Ace car valet by Tony . I have no doubt in highly recommending this trusted dealership
05 September 2025
This is the 4th BMW I have had from. Bowkers at Blackburn and they are an excellent franchise for BMW. Always very friendly and helpful.