Terms and conditions
TERMS AND CONDITIONS
The terms below govern your use of this website and by accessing this website you agree to be bound by them. If you do not accept these terms, please do not use the website.
We may change these terms at any time without notice by updating the terms shown on this website. It is your responsibility to review the website terms each time you enter the website to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been made signifies your acceptance of the revised terms.
This website is made available free of charge and for personal use only and is not to be used for any commercial purpose.
You may not copy, reproduce or use any material, including third parties material, names and logos, on this website without our express permission. All copyright and intellectual property is reserved.
INFORMATION IN THIS WEBSITE.
Whilst we have made every effort to ensure the information on this website is up to date and accurate you must not rely on any information on this website and we do not accept liability if you do. Always check with us for precise information on vehicle model features, specifications and equipment, and in the case of used vehicles, current mileage details before ordering a vehicle.
Words, images and other content on this website are produced without them making any representation or implying any warranty as to suitability of the product or service, satisfactory quality or fitness for a particular purpose. If you have any doubt as to the suitability of a product or service for your proposed purpose please ask us.
Always check the terms on which any product or service is supplied before making any commitment. Copies of vehicle finance agreements and detailed insurance policies and summaries of cover and other product or service terms are available on request.
We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations.
You should seek your own independent financial advice in relation to any taxation or accounting matters referred to on this website.
PRODUCTS AND SERVICES.
The provision of details of products and services on this website are not, and should not be construed as, an offer to sell or supply such products or services.
All products and services on this website are subject to availability and may be withdrawn without notice. All products and services and all prices are also subject to change without notice.
All finance and hiring facilities are subject to status and available to companies and persons aged 18 or over in the UK only (excluding the Channel Islands and Isle of Man). Guarantees and indemnities may be required.
All insurance products outlined on this website are administered, underwritten and serviced by carefully selected insurance providers. For all insurance products, certain exclusions and eligibility criteria apply. A full summary of cover and detailed policy terms for each insurance product is available upon request.
TERMS AND CONDITIONS FOR INDIVIDUAL PRODUCTS AND SERVICES.
These website terms should be read in conjunction with the separate terms and conditions for the sale or supply of the individual products or services which are referred to on this website. In the event of any inconsistency between these terms and the specific product or service terms and conditions, the latter shall prevail.
ACCESS FROM OUTSIDE THE UK.
The vehicle and product specifications on this website are, unless stated otherwise, for the UK market only. These specifications (including what is optional and what is standard equipment) may vary in other markets. However some vehicle images may be of models supplied in other markets, for example showing left-hand drive, and not reflecting specifications in the UK.
Unless otherwise stated, the finance, leasing and insurance products and services on this website are available only to residents of the UK (excludes the Channel Islands and Isle of Man).
The information and other materials contained in this website may not satisfy the laws in countries outside the UK. If you choose to access this website from outside the UK you are responsible for ascertaining to what extent local laws are applicable and compliance with local laws. Any telephone numbers and charges shown only apply to calls made from within the UK.
What information do we collect about you?
The following types of personal information about you may be collected:
Name, Address, Phone numbers, Email address
Information you provide us about your interests including the type of vehicles you are interested in.
Website and Communication Usage:
Sales and Services Information:
Relating to purchases and services, including complaints and claims.
Credit and Anti-Fraud Information:
Information which establishes your identity, such as driving licences, passports and utility bills.
Information about transactions, requests for credit and non-payment of debts with us and third parties and credit ratings from credit reference agencies.
Fraud, offences, suspicious transactions, politically exposed person and sanctions lists where your details are included.
Vehicle Configuration Details:
Information about the features and current settings of your vehicle (identified by the Vehicle Identification Number).
Vehicle Technical Information:
About how the engine and systems within the vehicle perform.
How will we use the information about you?
We need to collect information about you to process your enquiry, order and manage your account. We will also contact you by Email/SMS/Phone/Mail about other products, services and events we think may be of interest to you. You can opt out at any time.
If you agree, we shall pass on your personal information to our Group of companies so that they may offer you their products and services.
Bowker Motor Group will not share your information for marketing purposes with companies outside of the Group.
In processing your enquiry or order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies. We may also share your personal information with our suppliers and third parties to provide you with the best products and services.
How long will we keep your personal information for?
We retain your information only as long as is necessary for the purpose for which we obtained them and any other permitted linked purposes. If information is used for two purposes we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.
We restrict access to your information to only those persons who need to use it for the relevant purpose.
Our retention periods are based on business needs and your information that is no longer needed is removed securely.
Use for marketing:
We retain your personal information for as long as is necessary, but only for the relevant purpose that we collected it for. You retain the right to remove this consent at any point.
Use to perform a contract:
In relation to your information used to perform any contractual obligation with you we may retain that data whilst the contract remains in force plus one year to deal with any queries or claims thereafter.
Where claims are contemplated:
In relation to any information where we reasonably believe it will be necessary to defend or prosecute or make a claim against you, us or a third party, we may retain that data for as long as that claim could be pursued.
Legal grounds for processing of your personal information.
The use of your information set out above is permitted under EU data protection law on the basis of these principal legal grounds:
- Where you have agreed to the use (you will have been presented with our Marketing Agreement from our member of staff at time of enquiry, booking or purchase). You may opt out at any time. See ‘How to contact us’ below.
- Where necessary to enter into or perform our contract with you
- Where we need to use it to comply with our legal obligations
- Where we use it to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights (our legitimate interests include promoting the Bowker Motor Group businesses and tailoring news, invitations and offers to your profile, assessing your credit-worthiness, detecting fraud and criminal activities)
- Where necessary for us to defend, prosecute or make a claim against you, us or a third party
There may be uses that are permitted on the basis of other grounds; where this is the case we will use reasonable endeavours to identify the ground and communicate it you as soon as possible after becoming aware of the new basis.
How do we keep your personal information safe?
We use a variety of security measures, including encryption and authentication tools, to help protect and maintain security, integrity and availability of your information.
Although data transmission over the Internet or websites cannot be guaranteed to be secure, we and our business partners work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements.
We would like to send you information about products and services of ours and other companies in our Group which may be of interest to you. If you have agreed to receive marketing, you may opt out at any time.
You have a right at any time to stop us from contacting you for marketing purposes or sharing your information with other members of the Group. If you no longer wish to be contacted for marketing purposes, please email, phone or write to us at the address below.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How to contact us
Phone: 01772 769976
Post: GDPR Core Group, Bowker Motor Group, Customs House, Customs Way, Preston, PR2 2UW
Under certain conditions you have the right to require us to:
- Provide you with further detail on the use we make of your information
- Provide you with a copy of your information
- Update any inaccuracies in the information we hold about you
- Delete any information about you that we no longer have a lawful ground to use
- Remove you from any direct marketing lists
- Restrict our use of your personal information
- Cease carrying out certain processing activities based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights (please refer to section on ‘Legal grounds for processing of your personal information’).
Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) and the rights of third parties.
If you are dissatisfied with our use of your information or our response to any exercise of these rights you have the right to complain to the Information Commissioner's Office which regulates the processing of personal data in the UK. Please visit https://ico.org.uk/
Registered Name: Bowker
Company Registered Number: 1364761
Place of Registration: England
Registered Office Address: Bowker BMW, Trident Way, Trident Park, Blackburn, Lancashire, BB1 3NU
VAT Number: GB 326 0821 80
Email Address: firstname.lastname@example.org
Bowker Blackburn Limited is authorised and regulated by the Financial Conduct Authority for its regulated consumer credit activities.
Bowker Blackburn Limited is an appointed representatives of ITC Compliance Limited which are authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Bowker Blackburn Limited is a Credit Broker and not a lender. Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers and may receive a commission from them for the introduction. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required. Some vehicles may be ex-fleet or may have had multiple users. All Approved Used BMWs undergo meticulous checks by trained BMW technicians and come with a minimum 12 month unlimited mileage BMW warranty. Please check the vehicle’s history with the selling retailer when making your enquiry.
BMW (UK) Limited (BMW) is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
BMW will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.
Step 1: Discussion with your BMW Centre.
If you have a concern with either your vehicle or the service you have received at your BMW Centre, please firstly raise this with the Service Manager or Head of Business at the BMW Centre itself. They are best placed to address your concerns and if required, will contact us directly on your behalf.
Step 2: Contact us.
Should you remain unhappy with your BMW Centre’s response, please contact us by your preferred method from the list below.
Write to us at:
BMW (UK) Limited
Call us on: 0370 5050 160
Calls are charged at the local rate, plus your phone company's access charge.
8am - 7pm Monday to Friday
Email us at:
What you will need to provide.
To help us investigate and try to resolve your complaint, please provide us with the following information:
- your name and address;
- details of how we can contact you;
- a clear description of your complaint;
- details of what you would like us to do to rectify the situation; and
- if appropriate, copies of any relevant supporting documentation.
Our commitment to you.
We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.
We will do our best to resolve your complaint quickly, sending a Summary Resolution Letter if your complaint can be resolved by close of the third business day following receipt. If your complaint relates to our credit broking activities and cannot be resolved by close of the third business day, we will:
- within 5 working days, provide a written acknowledgement of your complaint and give you the details of who is handling the case and how to contact them
- keep you updated on the progress of your complaint, and
- within 8 weeks of receiving your complaint, we will either: write to you with our final response and the reasons for providing this response, or explain why we are not in a position to give you a final response and let you know when we expect to be able to provide it.
In some cases we’ll need to contact your BMW Centre for more information. If appropriate, we may refer the complaint directly to them for information or action.
We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision.
If your complaint relates to a finance agreement with BMW Financial Services, please click below for details on BMW Financial Services’ complaint handling procedure.Find out more
Step 3: What if I remain unhappy with your response?
If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response you may be able to ask the Financial Ombudsman Service for an independent review.
To be able to ask them for an independent review your complaint must be in relation to our credit broking activities that is to say any marketing material or recommendations we make in relation to any finance offers from MINI Financial Services, a trading name of BMW Financial Services (GB) Limited, and you must have given us the opportunity to find a resolution first. You must also be a private individual, or a business, charity or trust with an annual turnover of less than 2 million euros and fewer than 10 employees.
If you wish to pursue your complaint to the Financial Ombudsman Service you must do so within 6 months from the date on which we send you our final response letter. The Financial Ombudsman’s details are:
The Financial Ombudsman Service
Telephone: 0800 0234 567
You may also raise a complaint with any of the trade bodies listed below.
THE MOTOR OMBUDSMAN.
The Motor Ombudsman is the UK's government-backed, self-regulatory body for the motor industry.
Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. BMW is accredited to the Motor Industry Code of Practice for New Cars.
Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.
The Motor Ombudsman
71 Great Peter Street
Telephone: 0345 241 3008
THE EUROPEAN COMMISSION’S ONLINE DISPUTE RESOLUTION SERVICE.
European legislation guarantees consumers:
- fair treatment;
- products which meet acceptable standards;
- a right of redress if something goes wrong.
To help ensure that companies meet the standards set by the European Parliament, consumers now have the right to address their complaint to the European Commission’s Online Dispute Resolution (ODR) Service. For full details please go to: https://ec.europa.eu/consumers/odr/